April 23, 2013
ATLANTA–(BUSINESS WIRE)–MailChimp today announced a new integration with Desk.com, an all-in-one customer support app that has everything a small business needs to provide awesome customer support in the cloud.
With Desk.com and MailChimp, small business owners can manage their email lists right from their Desk.com dashbaord. The new integration makes it easy for support representatives to make sure the right customers are subscribed to the right email lists without ever leaving the Desk.com dashboard. Businesses and their service teams can seamlessly add their Desk.com contacts to their MailChimp email lists, check which MailChimp lists a customer is currently subscribed to, and unsubscribe customers from lists as well.
“The real power of these integrations comes in using the integration to combine Desk.com functionality with MailChimp functionality,” said Neil Bainton, chief operating officer, MailChimp. “For example, a business using Desk.com and MailChimp could easily automate the process of sending a Customer Satisfaction Survey once a support ticket is closed, making communication with their customers easier and more effective.”
“Desk.com instantly lets any employee, anywhere, deliver awesome customer service – quickly and easily,” said Alex Bard, SVP and GM of Service Cloud, Salesforce.com. “The integration with MailChimp enables small businesses to more effectively manage their customer experience across all of their interactions, including email campaigns.”
MailChimp supports more than 3 million subscribers worldwide, sending 5 billion messages per month. MailChimp is designed for the do-it-yourself power user – someone looking for all of the power of an enterprise application, but built for anyone to use. MailChimp integrates with many third party applications including Facebook, Twitter, Hootsuite, Pinterest, Instagram, SurveyMonkey, Eventbrite, Etsy, Salesforce, Wordpress, Magento, Joomla, Drupal and Google Analytics. And best of all, prices start at free. For more information, visit MailChimp.com.
Desk.com is an offering of Salesforce.com, and complements Salesforce entire suite of applications. It allows any small business to quickly get a customer service desk up and running in the cloud, connect with customers by email, chat, social, or phone, and manage support tickets in one place online from any location or via their mobile device. Its users include Yelp, Dwolla, and Square, and it’s priced flexibly to suit any sized organization.