Senior Systems Engineer

Department: Operations

Location: Atlanta

MailChimp is the world’s largest marketing automation platform. Millions of businesses use MailChimp to design and send a billion emails a day. We empower small businesses with a suite of powerful and easy-to-use email, marketing automation, and analytics tools that integrate with hundreds of popular applications and services.

MailChimp’s Operations team is responsible for infrastructure that makes that possible. Team members work closely with our Development, Marketing, and Data Research teams to provide the infrastructure needed to move the company and our products forward. We take a pragmatic and practical approach to our stacks; we use proven components and build our own logic and complexity on top of well understood building blocks. We are growing fast and need people who can help advance our infrastructure to deal with the needs of today and tomorrow.

We are seeking an experienced individual who would be part of the Systems Engineering team with a focus on maintaining, improving, and automating our instrumentation, telemetry, monitoring and alerting infrastructure. You will have a strong history of production and operational Linux experience supporting web based services with a particular focus on providing transparency, anomaly detection, and alerting services.

Responsibilities

  • Support Mailchimp’s monitoring environment, comprised of Zabbix, Sensu, Prometheus, Graphite, Collectd, and Statsd and investigate and implement solutions such as event correlation and Application Performance Management (APM).
  • Design, implement, configure, document, and support all monitoring technologies that we utilize.
  • Develop, automate, implement and support an evolving centralized alerting platform that can ingest alerts from disparate monitoring systems and perform any notifications via email, PagerDuty/OpsGenie, JIRA, and Slack.
  • Code solutions in a supportable language of your choice to integrate different monitoring technologies together.
  • Develop and implement standards for metrics collection, dashboards, and alerts.
  • Investigate and test new technologies and align with architecture and Sr. Engineering team to ensure compatibility with strategic technology decisions.
  • Mentor and guide mid/jr level engineers to ensure that all solutions meet reliability and redundancy requirements.

Requirements

  • Experience administering and supporting open source and SaaS-based monitoring technologies at scale
  • Linux support and admin experience
  • Scripting and coding (e.g. python, bash, php, go, ruby, java, etc.)
  • Experience with configuration management tools
  • Familiarity with other infrastructure pieces of our stacks (nginx, mysql, redis, distributed Java apps like kafka/es, etc.)

Bonus points for

  • Experience with Puppet profiles, roles, and other patterns needed for large scale configuration management implementations.
  • Previous work in automating monitoring solutions in large-scale, diverse systems.

MailChimp is a founder-owned, highly profitable, and private company located in the heart of Atlanta. We offer our 700+ employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed.

We love our hometown and support sustainable urban renewal. Our headquarters is in the historic Ponce City Market, right on the Atlanta Beltline. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

MailChimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Big and getting bigger

MailChimp has millions of users who email 16 billion subscribers, with 12,000 new accounts created every day.

A home for square pegs

We don’t work like most tech companies, and we don’t look like them either. Our engineers have come to MailChimp from many different paths.

Benefits

We encourage our employees to live their best lives through wellness programs and education opportunities.