Senior QA Analyst

Department: QA

Location: Atlanta

MailChimp is the world's leading email marketing service. More than 15 million people and businesses use MailChimp to design and send more than 1 billion emails a day. We empower small businesses with a suite of powerful and easy-to-use email, marketing automation, and analytics tools that integrate with hundreds of popular applications and services.

MailChimp’s Quality Assurance team works closely with the Product and Ops teams to help make sure we’re delivering useful, working tools with every release. And we’re looking for a QA Analyst to join the team.

This role will test new features and updates to MailChimp’s products with an eye toward user experience, catching bugs and experimenting with how features can be used in real-world settings. Our ideal candidate is creative, inquisitive, enthusiastic, and flexible. They must be an excellent communicator who’s able to manage multiple projects and priorities at once, and they should have an interest in how people use software to grow their small business.

Responsibilities

  • Work with web developers, designers, and product leads to stay up-to-date with MailChimp’s product roadmap and goals
  • Collaborate with cross-functional teams throughout design, development, and release process
  • Write user-focused test plans for product release
  • Document features for testing teammates, support agents, and cross-functional groups
  • Educate QA teammates on recently released features, experiments you’ve tried in testing, and upcoming releases
  • Communicate testing success and sticking points to product leads during release process
  • Create release notes for internal teams and collaborate with technical writers on end user documentation
  • Investigate support tickets and user research for insight into day-to-day use of MailChimp, and integrate findings into testing
  • Work with QA Automation Engineers to identify areas of apps that benefit from automated testing and help prioritize the backlog of scripted tests

Requirements

  • Strong written and verbal communication skills, and ability to communicate with technical and non-technical teams
  • Exceptional analytical and problem solving skills
  • Strong research skills, including ability to understand user experience and fit it into testing
  • Ability to adapt priorities on the fly based on emerging needs for users and development
  • Ability to mentor and coach teammates
  • Proficiency in Google Apps or Microsoft Office
  • Previous testing experience 
  • Experience with JIRA, Confluence, or similar ticketing systems
  • Experience with browser based development tools and GitHub
  • Experience testing mobile applications and integrating automation tests writing with manual exploration

MailChimp is a founder-owned, highly profitable, and private company located in the heart of Atlanta. We offer our 600+ employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed.

We love our hometown and support sustainable urban renewal. Our office is in the historic Ponce City Market, right on the Atlanta Beltline. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

MailChimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits

We encourage our employees to live their best lives through wellness programs, education opportunities.

Investing in our employees

Our profit sharing plan puts at least an additional percentage of your annual salary into your 401(k) each year, based on company performance.

At home in Atlanta

Atlanta is where we live, work, and play. It's a vibrant city, with people from all over the world, and no shortage of things to do.