A knowledge management system can guide employees through various troubleshooting instances while also assisting customers with walkthroughs and guides that can help them resolve a problem on their own. If you are searching for a way to deliver highly accurate and useful information in an effective and seamless manner, a knowledge management system might be the perfect solution.
What is included in a knowledge management system?
Before getting started with any knowledge management software, it is important to familiarize yourself with various features that are essential for any business or organization.
Multimedia and rich text editing
Whether you want to build a website or create a robust knowledge management system, using a rich text and multimedia editor is a must. Knowledge management systems that are all-in-one solutions include rich text and multimedia editors, which help make editing and creating pages for your website a breeze, regardless of the type of content you intend to publish.
Real-time data and analytics
The use of a knowledge management system will also provide you with in-depth analytics and real-time data, which is extremely useful for tracking the overall usage of your system as well as the most popular content or topics you are covering on your website at the time.
Receiving data in real-time provides valuable insights into your user demographics, their browsing patterns, as well as what information or content is most sought after by both in-house employees and customers alike.
International language support
If you have a business that supports multiple languages, the use of a knowledge management system is imperative. A knowledge management system provides support for multiple languages, which is optimal for brands and organizations that are considered internationally based. If you want to ensure that all of the information, documentation, and questions you publish are accessible to users all around the globe, you can do so with a proper knowledge management system that includes international language support.
Customization and personalization options
Implementing a professional knowledge management system allows you to use white label branding throughout the system you create. A white label knowledge management system solution provides the opportunity to implement and manage digital assets of your own, from logos and graphics to choosing specific colors for the system you want to be shown live on your website.
Permission and viewership controls
As an employer, you can manage permissions for each of your employees and/or contributors to your current knowledge management system. Permitting certain individuals to have administrative and editing powers can prevent the addition or removal of any information without your knowledge.
From the customer's end, it is also possible to set viewership permissions and controls using a central dashboard with a knowledge management system solution such as Mailchimp. Choose which questions, documents, and pages of content are accessible to specific users based on user type, account privileges, as well as specific plans or packages they are currently subscribed to with your business or organization.
Feedback and reports
Providing guides that assist employees and users with various issues they experience while browsing your site can help save your own time while streamlining the usage of your site altogether. Using collected data and analytics also provides useful insights into which articles and pieces of content on your website are the most trafficked and populated.
However, simple analytics and high traffic do not always indicate that a guide is useful or even satisfactory. With the right knowledge management system, you can also request feedback on each new page of information you create. Allowing users to submit personal feedback can help you to ensure your content is top-notch and provides the help a user is seeking.