As we look toward the future of work at Mailchimp, we want to create an environment where we’re all able to be our best at work and at home. That starts with becoming a hybrid organization that’s more distributed and flexible, so we can best take care of ourselves, our loved ones, our teams, and our customers.
Which means we won’t be completely remote moving forward, but we also won’t go back to how we operated pre-pandemic. For some of us, that’ll mean coming into an office a couple days a week, while others may prefer to be based at home and drop in for an occasional meeting. And, we’ll still have some team members who will be coming into the office every day. Whatever arrangement our employees choose, we want to ensure that our working model contributes to greater engagement, connection, retention, and performance.
Flexible First Framework
Earlier this year, we rolled out our flexible first framework to all employees to provide clarity on where Mailchimp is going and what the future of work looks like, so our people can plan ahead. Employees have 4 options to consider:
WFH: Employees primarily work from home or are fully remote with occasional office visits throughout the year. Employees who choose this option will be able to book a desk or office at the office location they visit.
HomeFlex: Employees spend up to 2 days per week in the office with regular and planned work from home days. When in the office, employees can book a desk or office at their local office complete with a monitor, keyboard, and all the right hookups. They’ll also have a secure locker to store their belongings.
OfficeFlex: Employees spend 3 or more days per week in the office with regular and planned work from home days. Employees will have a dedicated desk or office that they can make their own.
Office: Employees work from the office of their choosing pretty much all the time, or are fully office-bound with occasional work from home days. Those who choose this plan will also have a dedicated desk or office.
We surveyed our employees to better understand how they wanted to work in the future. They told us that they want to work from anywhere and socialize, on occasion, in an office. The majority of Mailchimp employees want greater flexibility, with 76% of our staff seeing themselves coming into an office at most 2 days a week. As we work our way through the pandemic, we believe that more employees will choose to come into an office more, but flexibility and distributed teams are here to stay.