UX Research Intern Fall 2019

Atlanta

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The Mailchimp internship program started in 2013. In the past 6 years, we’ve had the privilege of bringing in some of the brightest, most talented college students from around the country to spend time with our teams. Our 12 week intern program was designed so that interns can grow their skill set, thrive in the Mailchimp community, and do meaningful work. They also have a lot of fun along the way! 

Start Date: August 26, 2019 

Our Fall internship program has some flexibility in regards to school schedules; interns are expected to be here for the full of week of onboarding, August 26, 2019 - August 30, 2019.  For students seeking a part-time schedule, the work schedule is set for full days on MWF.

Our Research team helps the company understand the people we’re designing for, what motivates them, and where our apps fit into their lifestyles and workflows. We use surveys, interviews, visits, usability tests, competitor analysis, and other methods to learn about people, products, and the marketplace. We use this research to prioritize product decisions, inform business strategy, guide feature design, and influence the customer experience. People at Mailchimp ask a lot of questions, and we have answers!

This intern will collaborate with Researchers across our team, and their findings will help inform product development, marketing strategy, and general understanding of Mailchimp’s users and competitors.

We’d love to hear from you if are:

  • A good listener
  • Resourceful and able to hunt down information and evaluate sources for quality
  • Keenly observant and able to synthesize information
  • Organized, thorough, and enjoys keeping tracking of a lot of information  
  • Strong writing and communication skills are a must
  • Excellent collaboration skills
  • Humble and willing to learn
  • Bonus points for experience in any of the following:
    • Drafting, creating, sending, and analyzing surveys
    • Recruiting interview participants
    • Conducting interviews
    • Working with data in Excel and Google Sheets
    • Running usability tests

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed.

We love our hometown and support sustainable urban renewal. Our headquarters is in the historic Ponce City Market, right on the Atlanta Beltline. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.