IT Services Lead, IAM


Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

The IT Services Lead is part of the IT Services team within the larger Mailchimp corporate IT organization. The IT Services Team helps ensure that our customers — Mailchimp employees everywhere — have a solid technology foundation to do great work. 

We are looking for a customer-centric professional with strong communication and organizational skills and a technical understanding of IT enterprise systems for our growing company of over 1,200 people across 4+ offices. This IT Services Lead will focus on identity and access management. 

Our ideal candidate has a combination of deep technical and leadership skills, and happily approaches challenges with resilience and creativity. We are looking for an enthusiastic and active collaborator and communicator, eager to work across the organization. If you've broken down a technical project into discrete tasks, identified project stakeholders, and implemented that project to successful completion – Let's talk!  


What you’ll do:
  • Lead the implementation of an enterprise identity and access management (IAM) solution, working cross-functionally with various stakeholders and teams. 

  • Develop a team focused on the day-to-day operation of the IAM solution and processes and procedures surrounding identity and access management. 

  • Plan, implement, and support Mailchimp’s enterprise systems, developing automation, efficiency, and maintainability to meet business objectives and delight Mailchimp employees. 

  • Work with IT Systems Engineering on following engineering best practices such as deploying stable systems, maintaining documentation, and outlining support guidelines. 

  • Process improvement and review – work to ensure that our existing processes, practices, and systems reflect current industry best practices.

  • Manage and support several direct reports, including collaborating with them to define their career path through challenging growth opportunities.

  • Identify teachable moments to help mentor and develop the skills of your peers and team.


We’d love to hear from you if you:
  • Enjoy working in an open, inclusive environment where diversity in many forms (ethnicity, gender identity, sexual orientation, religious affiliation, etc.) is celebrated.

  • Have experience with IAM governance and policy. 

  • Have worked with identity and access management products. 

  • Have strong competency in planning, prioritization, and implementation of technical projects.

  • Have excellent interpersonal and communication skills – you will need to write detailed, accurate, and precise documentation – as well as provide mentoring to colleagues.

  • Have worked with the following or similar core technologies/applications:

    • SAML SSO systems such as Okta or Duo.

    • Enterprise Mac management such as Jamf Pro.

    • Google G-Suite Enterprise.

    • Enterprise password management, such as 1Password.

    • Directory Services: Active Directory, LDAP.


Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

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Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.