Senior Software Engineer, Observability Platforms

Atlanta, Brooklyn or Oakland

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

MailChimp’s Engineering Operations team is responsible for infrastructure that makes that possible. Team members work closely with our Development, Product, Support and Data Research teams to provide the infrastructure needed to move the company and our products forward. We take a pragmatic and practical approach to our technology stacks; we use proven components and build our business logic on top of understood and supported building blocks. We are growing fast and need people who are eager to join us on this journey of learning and advancing our Engineering strategy. Our definite goal is to build a hybrid infrastructure that’ll allow us to deal with the needs of today and tomorrow while empowering our customers.

Observability Platforms is seeking people with the aptitude, attitude and curiosity to join our journey. We are  a small team focused on creating visibility into Mailchimp’s services and infrastructure. Our systems collect millions of data points a day from thousands of systems and are used by hundreds of internal engineers. Through a mix of open source software, in-house developed software, and saas tooling we seek to consistently and reliably improve the ability for everyone from Engineering, Product, and Support to understand the behavior of the services or features they support. The ideal candidate will help us plan, design and implement an engineering strategy to tackle this high impact initiative.


What you'll do here: 

  • Design, develop, implement and support an evolving observability platform that provides visibility into services and features using metrics, tracing, and logs from multiple services
  • Provide guidance to engineers on how they can best utilize our systems to gain confidence that their services are performing as expected
  • Collaborate with other teams and departments on how we can improve our systems to provide the visibility they need into the Mailchimp application
  • Develop, communicate, and enforce standards for metrics, tracing, logs and analytics


We'd love to hear from you if....

  • A desire to learn about and participate in building and operating large scale observability systems
  • Exposure to cloud services, distributed systems, and various logging applications
  • Proficient Linux and networking knowledge
  • Demonstrated experience with bringing together inclusive working groups to solve challenges


Bonus Points

  • Experience with PHP or Golang development
  • Familiarity with observability and monitoring technologies such as OpenTelemetry, Prometheus, Zabbix, or Elasticsearch
  • Familiarity with other pieces of our technical stack (Prometheus, Alertmanager, Grafana, Kubernetes).
  • Ability to utilize automation and orchestration tools to build large scalable systems
  • Experience with Google Cloud Platform


Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

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Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.