Software QA Engineer III


Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

Through pragmatic testing practices, Mailchimp’s Quality Assurance team helps build high-quality software by ensuring our products are reliable, delightful to use, and helpful to our customers’ growing businesses. We thrive on curiosity, growth and innovation. And we're looking for a QA Analyst III to join the team.

This role will work on Mailchimp’s Mobile team, which is responsible for our iOS and Android native apps.  This role will be responsible for serving as a QA strategist; thoroughly testing a feature, thinking outside of the box, speaking up, and questioning norms. You will also lead a team of offshore QA Analysts as they contribute to testing and quality of new features & app stability. As our ideal candidate, you are flexible and autonomous, a great communicator, you have an eye for detail, defect detection, and experience in risk assessment.

A plus, if you have experience working in a startup or highly innovative, fast paced environment. 

What you'll do here:

  • You will work with software engineers, designers, and product leads to help establish Mailchimp’s product roadmap and goals.
  • You will collaborate with cross-functional teams throughout the design, engineering, and release process.
  • You will write user-focused test plans and test cases for product release.
  • You will document features for testing teammates, support agents, and cross-functional groups.
  • You will educate QA teammates on recently released features, experiments you’ve tried in testing, and upcoming releases.
  • You will communicate testing success and sticking points to product leads during release process.
  • You will investigate support tickets and user research for insight into day-to-day use of Mailchimp, and integrate findings into testing.
  • You will work with Test Engineers to identify areas of apps that benefit from automated testing and help prioritize the backlog of scripted tests.
  • You will facilitate manual testing & lead our established offshore team to test the mobile apps.
  • You will aggregate test results from manual testing, automated testing, and offshore testing into reports to be shared cross-functionally.

We'd love to hear from you if:

  • You have strong written and verbal communication skills, and ability to communicate with technical and non-technical teams
  • You have a minimum of 2 years of mobile testing experience (strongly preferred)
  • You have the ability to use data and user knowledge to influence change cross-functionally 
  • You are comfortable working on a small, independent team with a developing culture and dynamic work environment where priorities may shift frequently
  • You have exceptional analytical and problem solving skills
  • You have strong research skills, including ability to understand user experience and fit it into testing
  • You have a strong understanding of modern testing practices 
  • You have a proven experience establishing and advocating for the right balance between process and momentum
  • You have the ability to adapt priorities on the fly based on emerging needs for users and the cross-functional team
  • You have familiarity with JIRA, Confluence, or similar ticketing systems
  • You have familiarity with browser based development tools and GitHub
  • Bonus points for experience working and testing within a high experimentation environment
  • Bonus points experience testing mobile applications and integrating automation tests writing with manual exploration

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best: You hold yourself and others accountable to meet commitments
  • Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

The salary range for this role in Colorado is $82,000 to $98,000 and final offers are determined using multiple factors including experience and level of expertise. For all other locations, the salary range will vary by geographic market and will be determined through the selection and assessment process for this role relative to your experience and our job qualifications. This position may also be eligible for an annual company performance based-bonus and/or a quarterly performance bonus. Mailchimp complies with applicable law regarding pay transparency.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.