Customer Analytics Intern

Atlanta

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

At Mailchimp, our internship program focuses on giving our interns opportunities to get hands-on experience and contribute to real-world business projects alongside our full-time peeps. Over the years, we've had the privilege to bring on some of the brightest, most talented students from around the world to help grow our brand. Mailchimp designed our 12 week paid internship program to help students grow their skillset, create lasting connections, and do meaningful work. Along with helping our interns grow professionally, we're also committed to their personal growth and provide various soft skill classes while also hosting fun events along the way!

Our program is open to students enrolled in undergraduate, graduate, bootcamp, and online courses - all candidates must be enrolled through the duration of the program.

This role is based in Georgia and any candidate who accepts an offer for this position is expected to reside in the state of Georgia throughout the duration of the internship.

Start Dates: May 16th & June 6th

You’ll be joining the Customer Analytics team who is focused on providing data-backed insights about our customers, our industry, and our competitors to inform strategic decisions. We help deliver holistic analysis centered on current and future customers as well as the competitive marketplace. Our department sits within the Strategy Office which works to facilitate informed decisions using data, research, and insights.

What you’ll do:

  • Work with the Customer Research team to help identify insights about our customers, assess the potential business impact, and define success metrics
  • Build data dashboards and reports that tell a story about your insights and how it connects to the overall goals
  • Analyze customer survey and behavior and provide actionable recommendations to the strategy team
  • Develop presentations to communicate your findings, results, and impact on projects to the overall strategy team
  • Deepen your knowledge of analytics tools such as SQL, and data visualization

We’d love to hear from you if you have:

  • Part of S.T.E.M program in school such as Analytics, Mathematics, Statistics, Research, Information Systems, Engineering or Business
  • Experience working with data using SQL
  • Some experience with data visualization (Tableau is a plus) 
  • Strong analytical, reasoning, and problem-solving capabilities
  • Ability to distill, translate, and communicate technical concepts to non-technical people
  • Ability to develop strong collaborative partnerships with strategy and research stakeholders
  • Bonus: Familiar with statistical concepts such as A/B and Multivariate Testing, p-values, sample sizes, and normal distributions

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best: You hold yourself and others accountable to meet commitments
  • Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.