UX Research Manager


Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

UX Research Managers lead, coach, and mentor a group of UX Researchers. Experienced researchers themselves, they support the individuals on their team as they conduct studies and expand their user experience research toolkit. In addition, UX Research Managers are a voice for the team, advocating for and providing visibility to their team’s work. Confident storytellers, they routinely synthesize and socialize compelling, relevant research insights from multiple sources from across their teams' work. 

What you'll do here: 

  • Responsible for hiring, coaching, training, and developing a team of UX Researchers that work cross-functionally and use a mixed-methods approach to provide strategic data and insights to the teams that build the Mailchimp product and experience 
  • Guide associate, market-level and Sr. UX Researchers on the design, execution, and analysis of qualitative, light quantitative, and mixed-methods research studies (including but not limited to interviews, surveys, concept testing, moderated and unmoderated usability studies, and card sorting)
  • Review and provide feedback on research study plans and research deliverables 
  • Advocate for and provide visibility to their team’s work, routinely synthesizing and sharing actionable, high-level findings from the team
  • Represent the voice of the Mailchimp customer among cross-functional partners and stakeholders by highlighting the small business user, their needs, and behaviors 
  • Ensure researchers are working effectively with their respective cross-functional teams and stakeholders, mitigating or escalating issues, as appropriate
  • Partner effectively with peer managers on other teams or in other departments—such as Strategy, Design, Product Management, Engineering, and Support

We'd love to hear from you if: 

  • You have expertise in a wide range of generative and evaluative research methods
  • Some management experience preferred
  • Experience working in software (bonus points for experience working at a company that serves small-to-medium size businesses)
  • Able to maintain methodological rigor, while staying flexible and adjusting to changing timelines or priorities.
  • Excellent collaboration skills—our researchers work with colleagues from all corners of the Mailchimp universe 
  • Outstanding communicator—in-person and in writing. Can synthesize insights from multiple sources and persuasively communicate findings. 
  • Must find mentoring rewarding and be dedicated to helping a team develop their research skills and progress in their careers. 
  • Must be able to synthesize and translate research findings into actions and recommendations, while considering customer needs, company strategy, and product goals 
  • Humble, diplomatic, and able to collaborate
  • Experience managing remote employees is a plus 
  • International research experience is a plus

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying! 

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Vaccination Policy: We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Mailchimp/Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who wold like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact talentacquisition@intuit.com

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.