Engineering Manager, Engineering Enablement Operations

Remote

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

We’re seeking an experienced manager to lead the Engineering Enablement (EEN) Operations team. EEN is responsible for deployment tools and the Mailchimp Development Environment. We create and maintain deployment tools that enable engineering teams to continue building and innovating.

The EEN manager would help guide our nimble and bright engineers. We take an innovative, pragmatic and practical approach to our technology stacks and approach our business practices in a similar manner. We need leaders who can help advance our people in their technical efforts of today and tomorrow. The ideal candidate will have a technical background with engineering led companies balanced with experience in growing and motivating engineers.

What you’ll do here:

  • You'll enable engineers to help deliver infrastructure solutions to support product management initiatives to market as fast as possible.
  • You'll be communicating with Ops project management and external teams to make sure projects are being tracked appropriately and blockers are addressed.
  • You'll collaborate with engineers to help define their career path through challenging technical growth opportunities.
  • You'll identify, track and resolve blockers to work/project completion pertinent to direct reports.
  • You'll be helping engineers balancing the toil of maintenance with the innovation needed to move our infrastructure forward.
  • You'll continually explore innovative business practices and determine fit for team and company.
  • You'll develop and participate in cross-functional teams that focus on company wide initiatives.
  • You'll participate in periodic feedback sessions to bolster performance and annual reviews.
  • You'll be supporting the team by being a strong advocate for them internally and externally.
  • You'll assist with recruiting and hiring new members for the Systems Engineering team.

We’d love to hear from you if:

  • 2+ years of leading teams in solving challenging technical problems.
  • 2+ years of technical experience in production Linux environments.
  • You recognize the value of transparent, honest communication and the necessity of sharing information.
  • You communicate confidently, write capably, and present effectively to groups of 5-10 people.
  • You are patient, resilient, and willing to take on work even when it's challenging, ambiguous, or intense.
  • You deliver clear, effective feedback even when it’s difficult or intimidating.
  • You demonstrate self confidence while remaining open-minded. Willing to consider things from other points-of-view and consider the impact on others; comfortable being proven wrong.
  • You desire to pursue collaboration even when it introduces dissent. Values bringing diverse points-of-view to the table. Able to balance efforts between planning and acting.
  • You understand how to augment humility with the courage to propose, develop, and defend ideas they feel passionately about
  • You are Introspective; able to gauge how their own mood and perspective impacts their interpretation of others' behavior, and how their own strengths and weaknesses can support or derail the work of others they interact with.
  • Have experience with one or more of the following:
    • Experience leading teams, bonus points for leadership experience in a operations or development capacity
    • Familiarity with software and/or systems engineering technologies, tools, and practices
    • Programming experience

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best: You hold yourself and others accountable to meet commitments
  • Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Vaccination Policy: We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Mailchimp/Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who wold like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact talentacquisition@intuit.com

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.