Atlanta, GA

Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

Our Technical Content team within our Customer Education department is made up of writers, producers, content strategists, and specialists who maintain our public knowledge base, developer guides, and education playlists on YouTube. We share a love for learning and a passion for helping our users succeed by simplifying complex concepts or instructions in an easy-to-understand way. We collaborate with many teams across Mailchimp to create exceptional educational content so our users can do their best work. 

We are looking for a Scriptwriter to join our growing team. An ideal candidate is a skilled, empathetic, and creative person who can research and simply explain complex concepts, for a variety of visual media. You are drawn to problem solve and care deeply about helping others. We value creative, self-driven individuals who are enthusiastic about the work they produce and the people they work with. If this sounds like you, we would love to hear from you!


  • Collaborate with technical writers, videographers, and product teams to create original scripts to use in educational videos 
  • Maintain scripts in-line with new product releases and updates
  • Research and test new features
  • Participate in brainstorming fresh, new ways of providing educational content to users
  • Collaborate with content strategists using metrics to measure success of existing and new assets 
  • Develop job-specific skills and learn company policies and procedures to effectively complete standard assignments
  • Proofread and provide light copy editing for compliance with legal, style, and other company or team standards 
  • Collect content for product and service feature information, making sure that information is relevant to the specific feature and not redundant
  • Create and manage content/scripts through the entire production process. 
  • Follow SEO guidelines for all content 
  • Complete scripts for Flash modules: demos, tours or product choosers
  • Participate in content planning which includes coming up with ideas for new content, seeking out information about upcoming product releases, and auditing for tolling needs
  • Assist with creating and maintaining relevant style guides 



  • 2+ years experience with scriptwriting for vocal and visual performance, ideally in marketing, educational, or agency settings
  • Strong understanding of how the script will be read aloud via teleprompter and used for instructional purposes
  • Comfortable prioritizing, starting, and managing projects independently and with a team
  • Comfortable working on new, changing, and fast-paced projects
  • General technical and business knowledge sufficient to understand all factors affecting project planning, execution, and management 
  • Write, edit and proofread for the web/video
  • Operate within highly-matrixed organizations, collaborating with SMEs across organizational boundaries
  • Working knowledge of industry trends in Editorial, Information Design, and/or Education    
  • Understand SEO best practices 
  • Develop reliable schedules for your own work and successfully delivering content on time, within a high-tech environment
  • Comfortable leaning into an assigned product area, and have the ability to thoroughly explain product main features and functionality 
  • Ability to articulate user need relating to product main features 
  • Expert verbal and written communication skills 
  • Written skills include excellent working knowledge of grammatical principles and application 
  • Demonstrate initiative, creativity, and innovation to drive effective and breakthrough ideas to fruition
  • Create shared vision among business, product, and technology leaders on how the owned initiatives will contribute to the execution of strategies
  • Effectively manage external agencies to write to brand guidelines and style guides as needed
  • Work with Project Manager to propose roadmaps for deliverables that balance short- and long-term business considerations while taking into account user and technical considerations
  • Experience with audio editing software i.e Audition, ProTools, GarageBand, etc.a plus
  • Experience with video editing software (such as Adobe Premiere) a plus
  • Experience supporting the Mailchimp application for our users a plus
  • Experience with voiceover work a plus
  • Production experience a plus
  • Ability to speak multiple languages a plus


Team and Leadership Skills:

  • When needed, provide functional leadership on projects within team 
  • Collaborate with team to ensure strategy, direction and copy plans are reflected in the work 
  • Act as an influencer driving needed change by collaborating across organizational boundaries, at all levels of the organization  
  • Get shared vision with key stakeholders
  • Drive consistency across deliverables and works with the team 
  • Assist in identifying skill-set gaps and recruiting, selection and training for Scriptwriters 
  • Frame decisions well: has considered the short- and long-term impact on all key stakeholders and potential risks, and has developed alternative approaches to consider, including ways to mitigate the risks
  • Work on multiple projects with little direction   
  • Responsible for ensuring all deliverables are high quality
  • Understand larger organization needs and take these into account when making decisions
  • Help co-workers understand the context for change
  • Act as a role model for supporting change initiatives and help positively influence team morale
  • Collaborate effectively with and influence peers and more senior individuals to solve complex problems spanning their respective areas
  • Resolve project-related disagreement with informed, rational debate
  • Strong understanding of the current business climate, and applies this knowledge to problem resolution

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Vaccination Policy: We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Mailchimp/Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who wold like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.