Director of Deal Desk


Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

As the Director of Deal Desk, you will partner with our Sales and Customer Success Operations, Billing, Finance and Legal teams and be responsible for opportunity management, contract review, custom pricing and invoicing processes. Reporting to the Senior Director, Care Team, this role is critical to our expansion and retention efforts and ensuring orders are booked and closed in a productive and accurate manner at scale.

The scope of the role also includes understanding and interpreting the impact of non standard terms and pricing requests with levels of ambiguity, while continually applying sound business acumen to help drive best practices and drive towards scalable outcomes.

What you'll do here:

  • You will be responsible for ensuring each deal is structured and processed inline with the company policies and confirming all deals are closed with the appropriate information in salesforce
  • You will collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Order Management, Finance, and Sales Executives  with ability to influence policy, process and tooling automation requirements.
  • You will help maintain data integrity and record keeping for various deals and renewals
  • You will work cross functionally across various stakeholder groups including legal, billing, sales operations, revenue management, finance and customer success
  • You will manage / complete Deal Desk cases that are submitted from the revenue generating teams in collaboration with Sales Operations and Revenue Management
  • You will serve as the point of contact and subject matter expert on non-standard deal needs, special pricing, operations, approval policies, and troubleshooting of sales and customer success escalations
  • You will maintain scalable operations and feedback loop to the business to increase deal velocity, processes and efficiency
  • You will navigate complex decisions that require striking the right balance between business growth and risk mitigation objectives.
  • You will effectively escalate new solution use-cases outside of current approval processes

We'd love to hear from you if:

  • You have a Bachelor’s Degree in accounting, finance, business or equivalent years of experience
  • You have 10+ years experience managing contracts, deal structures and invoicing/billing with an ability to design processes that scale
  • You have excellent communication and interpersonal skills with the ability to work cross-functionally 
  • You have SaaS business knowledge, a working knowledge of revenue recognition principles and a basic awareness of commercial contract law
  • You can contribute to automating and streamlining our global deal processes via ad hoc operations and systems focused projects
  • You have the ability to develop a deep understanding of the company's products and services
  • You are proficient in navigating our CRM, Salesforce 
  • You are a leader with proven interpersonal skills resulting in an inclusive and highly influential work environment
  • You have the ability to work independently in a fast-paced environment and influence others through trust and customer orientation
  • You have strong interpersonal, technical and communication skills

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Vaccination Policy: We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Mailchimp/Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who wold like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

Location:This role will be remote, and based on the East Coast, USA. Some travel will be needed to build long lasting and trusted relationships cross-functionally.