Activity and Reports
Mailchimp Transactional tracks emails on a per-message basis, so opens, clicks, and delivery data are recorded for each email sent through your account. This documentation will walk through the ways you can capture data about your sends—open and click tracking, tags, and metadata—and then the various ways you can search, analyze, and export that data.
Mailchimp Transactional keeps a copy of the HTML and text parts of emails you’ve sent for 30 days, allowing you to view the email content and resend messages.
Navigate to Activity in your Mailchimp Transactional account, and click View Content next to a particular email to see a window that displays the contents.
Note: Rejected emails will either display an error or no content, because the content wasn't processed or sent by Mailchimp Transactional.
Overall statistics—including total deliveries, bounces and rejections, unique opens and clicks, and total opens and clicks—are stored indefinitely. You can view these overall stats on the Dashboard, or using the senders, tags, and templates API calls.
While bounces are also stored indefinitely, data about bounced messages is only kept for 90 days. This information is available on the Activity page, and includes details about the bounced message’s subject line, sender, recipient address, total opens and clicks, and metadata.
Open and click tracking are the most foundational ways to track engagement with your emails in Mailchimp Transactional. You can manage your tracking settings in the Sending Defaults section of the app, or you can override those settings on a per-message basis with the API or SMTP headers.
Mailchimp Transactional tracks opens by adding a 1-pixel square graphic at the bottom of HTML emails. When a recipient downloads images in your message (which happens by default with most email clients) this is recorded as an open.
Note: It’s impossible to embed the tracking image in text-only emails, but if you enable click tracking, Mailchimp can also record an open when a recipient clicks on a Mailchimp Transactional–tracked link. Recipient clicks are the only way to track opens for text emails.
Click tracking is enabled by default for both HTML and text emails. You can adjust this for one or both types of messages in your Sending Defaults, or you can override those global settings on a per-message basis with the
track_clicks parameter (API) or the
X-MC-Track header (SMTP).
Click tracking is not available in demo accounts. You'll need a paid account to use this feature.
For HTML messages, click tracking applies to all links in
<a> tags, though link tracking is not added to
mailto and email address links.
Note: Some email clients and web browsers break links over a certain length. If Mailchimp Transactional detects that adding tracking information could create links that are longer than 255 bytes, tracking data will not be added. Always check to see if you can shorten longer links before including them in your messages.
To disable click tracking on individual links, add the
mc:disable-tracking parameter to the link tag. For example:
<a href="http://linkthatshouldnotbetracked.com" mc:disable-tracking>Click here to confirm your email address</a>
The extra parameter is removed when the email is sent, and no click-tracking is applied to this link.
Note: If you see that your URLs are not being tracked, verify that click tracking is enabled in Sending Defaults.
By default, the open-tracking image and all click-tracking URLs reference mandrillapp.com, and links are redirected from mandrillapp.com to the final destination. If you prefer, you can set up custom tracking domains to use your own subdomain in open- and click-tracking URLs instead.
Note: Adding a custom tracking domain simply allows you to display a different tracking URL in your emails. Mailchimp will still record the clicks and opens; it will just serve the open-tracking image and write click-tracking links using your domain.
The custom tracking domain must be a subdomain (like clicks.example.com) and cannot be a root domain (like example.com).
First, set up a CNAME record pointing your subdomain to mandrillapp.com.
Then, add the subdomain to Mailchimp Transactional:
Navigate to Settings and choose Tracking & Return Path Domains
Enter your subdomain and click Add
Click Test DNS Settings
After the test is complete, click View DNS settings under the results for more detailed information about your current settings
Note: Each DNS provider or host may handle the adding or editing of records differently, so your host’s technical support or documentation is the best resource for any limitations or formatting specific to that provider. Some DNS providers take longer than others to publish and push the record. If you’re adding a completely new record, those often validate within several minutes, while changing records can take longer.
Once the domain is set up in your account, you can enable it as your custom tracking domain in Sending Defaults. If you want to override those global settings on a per-message basis, use the
tracking_domain parameter (API) or
X-MC-TrackingDomain header (SMTP).
A tracking domain can only be added to one Mailchimp Transactional account; adding the same domain to a different account will result in an error.
Mailchimp Transactional also supports automatic Google Analytics tracking links.
A list of domains which are eligible for Google Analytics variables. Some links don’t work as intended when a query string is added, or if arbitrary things are added to the query string. To avoid this, you’ll tell Mailchimp which links are intended to receive the Google Analytics variables.
A Google Analytics campaign. What this actually means is up to you: it’s frequently a Google search campaign, but you could technically put whatever tracking variable you want in here. It’s what gets added to the
utm_campaignparameter; if no value is provided, the
Fromaddress for the email is used by default.
With SMTP integration, use custom headers to set these variables:
X-MC-GoogleAnalytics: a comma-separated list of the domains to have Google Analytics tracking added
X-MC-GoogleAnalyticsCampaign: the value Mailchimp Transactional will set for the
google_analytics_domains: an array of strings of the domains to have Google Analytics tracking added
google_analytics_campaign: the value Mailchimp Transactional will set for the
Be sure to include any subdomains used in your URLs so Google Analytics tracking can be added. For example, if your message contains links to both
google_analytics_domains array would look like:
Add Google Analytics tracking
"google_analytics_domains": [ "www.example.com", "example.com" ]
X-MC-GoogleAnalytics header would look like:
X-MC-GoogleAnalytics: www.example.com, example.com
Note: It’s not possible to change the
utm_source that’s included when using Mailchimp Transactional’s automatic Google Analytics tracking code. If you want more control over the parameters being added, we recommend adding the Google Analytics parameters manually before passing the emails to Mailchimp Transactional for processing.
Mailchimp Transactional automatically indexes a number of fields that you can use to search your sending and find relevant trends. Search is available in the app or via the API.
Mailchimp Transactional search allows you to perform complex queries on your outbound email. If you’ve ever built a complex search for any search engine, the basics will be familiar to you.
First, Mailchimp Transactional supports two types of search terms: Single, unquoted terms, e.g.,
hello, and quoted phrases, e.g., "
hello world". Unquoted terms will be searched individually, in any order, and quoted phrases must appear in their entirety, and in order.
A search like
hello world will return any emails with
world, no matter where and what order they appear in an email. In contrast, "
hello world" will return only emails with the phrase "
hello world", with both words appearing together in that order.
Multiple terms can be combined together with Boolean operators to form a more complex query.
We support the Boolean operators
NOT, along with wildcards. Use
* for multiple-character and
? for single-character wildcards—but make sure not to start a search with a wildcard.
If you want to search a specific field for something, use the field name followed by a colon and then your search term or phrase.
Note: Behind the scenes, Mailchimp Transactional searches utilize Lucene queries, and by default we search all indexed fields for your search terms (unless a field is specified).
Search messages that contain “welcome” or “bienvenidos” in the subject line.
subject:welcome OR subject:bienvenidos
Search for messages sent to recipients whose email addresses start with joe@domain (to capture, for example email@example.com, firstname.lastname@example.org and email@example.com) that were also sent by firstname.lastname@example.org:
full_email:joe@example.* AND sender:email@example.com
Search for all recipients with
gmail.com in the address. If you have a recipient with the address
firstname.lastname@example.org, that will also be included in this search, but this will generally return all recipients for the gmail.com domain:
Search messages which:
Were sent between 1609459200 Unix Time (January 1, 2021, 00:00:00 GMT) and 1609462800 Unix Time (January 1, 2021, 01:00:00 GMT); and
Have a subject line that contains the phrase "Order Receipt"; and
Were opened between 1609459200 Unix Time (January 1, 2021, 00:00:00 GMT) and 1609466400 (January 1, 2021, 02:00:00 GMT).
ts:[1609459200 TO 1609462800] AND subject:"Order Receipt" AND opens.ts:[1609459200 TO 1609466400]
Search for messages where the recipients clicked URLs that start with either twitter.com or facebook.com:
url:twitter.com OR url:facebook.com
Search for messages that are tagged with both
tags:Welcome AND tags:a_test
We index the following fields that can be used for searching message data:
The status of the email. Options are sent, bounced, soft-bounced, rejected, spam, and unsub.
The sender/from email address for the message
Unix timestamp when the message was sent. Supports searching a range, such as
The full email address of the recipient
A tokenized field for recipient email address
The subject line of the message
The tags applied to the message
Unix timestamp when the recipient opened the message. Supports searching a range, such as
The geolocation where a recipient opened the message
The user agent detected for an open event. Value is
The IP address where an open originated
Unix timestamp when the recipient clicked a tracked URL in the message. Supports searching a range, such as
The geolocation where a recipient clicked the message
The user agent detected for a click event. Value is
The IP address where a click originated
A specific URL or URL pattern that the recipient clicked on
An indexed custom metadata field, where metadatafield is the name of the field, such as
The subaccount ID that sent the message. Supports wildcards.
Unix timestamp when the SMTP event occurred. Supports searching a range, such as
The SMTP event type. Options are
The SMTP diagnostic messages.
The Mailchimp Transactional source IP that sent the message
The destination IP that Mailchimp Transactional connected to in order to deliver the message
The size of the SMTP message in bytes. Supports searching a range such as
Tags and metadata let you mark and segment your emails, and you can use them to search activity and generate reports about your messages. For information about creating, configuring, and deleting tags and metadata, see the Tags and Metadata docs.
When you visit the Tags page in the app, you’ll see the number of sends made with each tag, along with the tag’s reputation. You won’t see system-generated tags, such as API key, template, and sender, on the Tags page. To view those tags, see either Outbound Activity or the Dashboard.
To search by tag, navigate to Outbound Activity and use the query tags:tagname to filter, or select a single tag using the Tagged drop-down menu.
Like tags, Mailchimp Transactional automatically displays indexed metadata fields on the Outbound Activity page. When adding a custom field, you can configure the field with a unique template to control how the metadata renders.
You can search your indexed metadata fields in Outbound Activity or via the API’s
messages/search call. To search for an indexed field, prefix the metadata field name with u_ in your search query:
full_email:email@example.com AND u_order_id:1398274
If the metadata value that you are searching for includes non-alphanumeric characters, surround it in quotes:
full_email:firstname.lastname@example.org AND u_contact_url:"http://example.com/test"
Aside from Mailchimp Transactional’s tools to search and export data about sends and recipients, the app has a collection of features that help you analyze your data—and adjust your sends in the future.
The Demographics feature gives you insight about your recipients, including a map and lists with top locations, email clients, and operating systems that have been used to open emails or click on links.
You can also filter demographics using tags, including system-generated tags like sender, template, and API key. You can view these stats via the date drop-down for the lifetime of the account.
Note: “Gmail image proxy” will show as an email client for opens but not clicks, due to the way Gmail’s service loads the open pixel from your email.
The Compare Stats feature lets you set up comparisons for opens, clicks, and delivery stats between different groups of emails based on your own custom search filters.
You can use your own tags to compare stats, or you can use system-generated tags like sender, template, and API key. Alternately, you can set up search queries as you would in Outbound Activity. You can view these stats via the date drop-down for the lifetime of the account.
The Split Tests feature allows you to A/B test your templates by specifying a tag.
When you set up a split test, choose the portion of emails with the given tag that you want to test. You can then split that percentage into anywhere from two to five groups, with a different template sent to each group.
For example, you can test half of all emails tagged
passwordreset: the other half will continue to receive normal content, while the testing batch will be split and receive either “Password Template 1” or “Password Template 2”.
Once you start the test, you can view the results within the Split Tests page.
In the app, navigate to Outbound and under the Activity tab, select any filters—date range, tag, sender, or delivery status—and click Export Results.
If you use a search term, a file will be downloaded immediately with the last 1,000 delivered and 1,000 undelivered messages matching the search term(s) and selected filters. Using search terms will not allow you to download the entire results set.
If you only use filters and drop-down selections, you can export the most recent 1,000 delivered and undelivered messages immediately, or you can download the entire results set.
If you select the option to Export all results, the export will be queued. When your export is ready to be downloaded, an email will be sent to the primary contact address in your Mailchimp account. You can also go to Exports to view exports for your account. Export download links expire after seven days, and the export displays in the exports list for an additional seven days for record-keeping purposes.