Manage User Levels in Your Account

Mailchimp accounts have up to 5 user levels: Owner, Admin, Manager, Author, and Viewer. Each level has different permissions that impact their role within the account.

All accounts have an Owner, and your pricing plan determines the number of additional user seats and levels available to you.

In this article, you'll learn about the different user levels and how to grant and revoke account access.

User levels

Grant account access

The Users page displays the names, usernames, and user levels for everyone with access to your Mailchimp account. On this page, Owners and Admins can revoke access, view pending account invitations, and re-send or cancel invitation emails. Each account can invite up to 25 new account users in a 24-hour period.

To grant account access to a new user, follow these steps.

1. Click your profile icon, then click Account & billing.
2. Click the Settings drop-down, then click Users.
   
3. Click Invite A User.
4. Enter the email address of the person you want to grant access to, then choose an option in the User type section. Add an optional message to share instructions or other information for that person.
   
5. Click Send Invite.

The email invitation asks the recipient to join your account under the user level you selected. The recipient can create a new username and password, or log in with their existing Mailchimp account. To better protect accounts with multiple users, add 2-factor authentication to your Mailchimp account.

Troubleshoot a user invite

If you invite a new user to your account and they don't receive the email right away, check out these common causes for the delay and tips on how to troubleshoot each.

• The address contained errors or was mistyped.
  Make sure you typed the correct address when you sent the invitation.
• The email is still in transit.
  Depending on internet traffic and how busy the recipient's ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.
• The email is getting trapped by spam filters.
  Ask the recipient to check their junk or spam folder for the invitation email. If it's not there, it may be getting blocked at the server level. Resend to an alternate email address, or ask the recipient to talk to their server administrator.
• The email is being blocked by a corporate firewall.
  Corporate email servers sometimes have firewalls that block certain emails for security reasons. Check if your recipient has an alternate address that you could send to, or ask them to check with their server administrator to see if they need to get Mailchimp's servers allowlisted (other providers may refer to as "whitelisted").

Change account access

An Owner or Admin can change a user's level of access from the Users page in their account.

1. Click your profile icon, then click Account & billing.

2. Click the Settings drop-down, then click Users.
   

3. Click Edit for the user whose access level you want to change.
   

4. Choose the level of access you'd like to grant the user, then click Save.
   

Revoke account access

Here are some things to keep in mind if you want to revoke account access.

• Owners and Admins can revoke other users’ access.
• Managers, Authors, and Viewers can revoke their own access.
• Owners and Admins can’t revoke their own access.
• To revoke Owner access, the Owner must first transfer ownership to an Admin. The previous Owner's user level will automatically revert to Admin. Once the new Owner is in place, they can revoke the previous Owner’s access, who is now an Admin.
• An Admin’s access can only be revoked by the Owner or another Admin.
• Every account is required to have an Owner at all times.

Revoke a user’s access (Owner or Admin)

When a user’s access is revoked from an account, any API keys they created in the account are removed. If they have access to the account through either Mailchimp for iOS or Android, they are logged out of the account in the app.

To revoke a user’s access, follow these steps.

1. Click your profile icon, then click Account & billing.

2. Click the Settings drop-down, then choose Users.
   

3. Click the Revoke Access button for the user you want to remove.

4. In the Delete User pop-up modal, click Delete User.
   

Revoke your own access (Managers, Authors, and Viewers)

When you leave an account, your profile is permanently deleted and you can no longer access the account. If this is the only Mailchimp account you have access to, your username and password will stop working on the login page.

To revoke your own access, follow these steps.

1. Click your profile icon, then click Profile.

2. In the Connections and notifications section, find the account you want to leave, then click Leave Account.

3. In the Are you sure? pop-up modal, click Leave Account.
   

Compare user level permissions

Account actions

User Action	Admin	Manager	Author	Viewer
Invite users
Revoke account access
Set user access level
Require 2-factor authentication
Change billing information
Change company/organization name
Add or access API keys
Check/reconnect integrations
Account export
Close account
Add files to content studio
Opt in to receive emails from Mailchimp

Audience actions

User Action	Admin	Manager	Author	Viewer
Create audiences
View audiences
Audience export
Audience import
Add contacts
Delete contacts
View segments
Create/edit segments
Edit audience settings
Archive contacts

Email design

User Action	Admin	Manager	Author	Viewer
Create or import templates
Edit templates
Create emails
Edit emails
Send/publish emails
Pause/unpublish emails
Delete emails

SMS Marketing

User Action	Admin	Manager	Author	Viewer
Submit an SMS Marketing application
Create/send SMS and MMS* messages
Purchase SMS credits

*MMS is included with the Standard plan or higher.

Reports

User Action	Admin	Manager	Author	Viewer
View email reports
View SMS reports
View abuse reports
View email statistics
Use conversations
View email recipients
Top locations
Email contact details
Email open details
E-commerce product activity
Domain performance

Websites

User Action	Admin	Manager	Author	Viewer
Create your website
Publish/unpublish your website
View report

Landing pages

User Action	Admin	Manager	Author	Viewer
Create a landing page
Publish/unpublish a landing page
Replicate a landing page

Domains

User Action	Admin	Manager	Author	Viewer
Verify a domain
Connect a domain

Customer Journeys

User Action	Admin	Manager	Author	Viewer
Create Customer Journey
View Customer Journey
Edit Customer Journey
Turn on/pause/turn back on

Mailchimp Inbox

User Action	Admin	Manager	Author	Viewer
View messages
Leave comments
Send messages
Toggle user notifications

Surveys

User Action	Admin	Manager	Author	Viewer
Create survey
Edit survey
Publish survey
Delete survey

Forms

User Action	Admin	Manager	Author	Viewer
Create form
Edit form*
Publish form
Delete form*

*Users cannot rename or delete hosted forms and contact forms.