Manage User Levels in Your Account

Mailchimp accounts have up to five levels of access available for users: Viewer, Author, Manager, Admin, and Owner. Both the Owner and Admin can invite other users to join, and they can assign user levels.

The number of seats and levels of access available for your account depends on your pricing plan.

In this article, you'll learn the differences among user levels and how to grant and remove account access.

User Levels

  • Owner
    The Owner serves as the primary contact for the account. Owners and Admins have all the same permissions.
  • Admin
    The Admin can perform all actions in the account, including inviting new users, editing billing information, and closing the account.
  • Manager
    The Manager can create and send campaigns, import audiences, and view reports, but can't view billing information, export audiences, or close the account.
  • Author
    The Author can create, edit, and delete campaigns and templates, and view reports.
  • Viewer
    The Viewer can view reports in the account.

Grant Account Access

The Account users page displays the names, usernames, and user levels for everyone with access to your Mailchimp account. From this page, you can revoke access, view pending account invitations, and re-send or cancel invitation emails. You can invite up to 5 new account users in a 24 hour period.

Invite a User

  1. Click your profile name and choose Account.
    Account drop-down tray with option 4, Account, selected.
  2. Click the Settings drop-down menu and choose Users.
    User Details tab
  3. Click Invite A User.
  4. Input the email address of the person you want to grant access to and choose an option under User type. Add a message to share instructions or other information for that person.
  5. Click Send Invite.
    Invite a user send invite button

The email invitation asks the recipient to join your account under the user level you selected. The recipient can create a new username and password, or log in with their existing Mailchimp account. To better protect accounts with multiple users, add two-factor authentication to your Mailchimp account with Google Authenticator.

Troubleshoot a User Invite

If you've sent an invitation email to add a user to your account but the email hasn't arrived in their inbox, there are a few things that could be going on. Here are a few common issues with email account invitations and some tips on how to troubleshoot.

  • The address contained errors or was mistyped.
    Make sure you typed the correct address when you sent the invitation.
  • The email is still in transit.
    Depending on internet traffic and how busy the recipient's ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times.
  • The email is getting trapped by spam filters.
    Ask the recipient to check their junk or spam folder to see if the activation email landed there. If it's not there, it may still be getting blocked at the server level. Resend to an alternate email address, or ask the recipient talk to their server administrator.
  • The email is being blocked by a corporate firewall.
    Corporate email servers sometimes have firewalls, which block certain emails for security reasons and to prevent spam. See if your recipient has an alternate address that you could send to, or ask them to check with their server administrator to see if they need to get Mailchimp's servers whitelisted.

Change Account Access

An Admin can change a user's level of access from the Users page in their account.

  1. Click your profile name and choose Account.
    Cursor choosing Account option from the Account Panel.
  2. Click the Settings drop-down menu and choose Users.
    User Details tab
  3. Click Edit for the user whose access level you want to change.
    Click Edit for the user whose levels you want to edit.
  4. Choose the level of access you'd like to grant this user, and click Save.
    Edit User Details

Transfer Account Ownership

You can transfer ownership of an account to any Admin on your account. After you've made a user an Admin following the steps above, repeat the process to change their user level to Owner and click Save. The previous Owner's user level will automatically revert to Admin.

Remove Account Access

Owners and Admins can revoke access to users at any time, while Managers, Authors, and Viewers can only revoke their own access.

When a user’s access is revoked from an account, any API keys they created in the account are removed. If they have access to the account through either Mailchimp for iOS or Android, they are logged out of the account in the app.

Revoke Access (Owner or Admin)

Anyone with Admin permissions can delete any other user's access. If an Admin wants to revoke their own access, a different account Admin or the Owner will need to revoke access.

  1. Click your profile name and choose Account.
    Cursor choosing Account option from the Account Panel.
  2. Click the Settings drop-down menu and choose Users.
    User Details tab
  3. Click the Revoke Access button for the user you want to remove.
  4. In the pop-up modal, click Yes, Delete User.

Revoke Your Own Access

When you leave an account, your profile is completely deleted and you can no longer access the account. If this is the only account you have access to, your username and password will stop working on the login page. To permanently revoke your own access, follow these steps.

  1. Click your profile name and choose Profile.
  2. In the Connections and notifications section, find the account you want to leave and click Leave Account.

Compare User Level Permissions

Account Actions

User ActionAdminManagerAuthorViewer
Invite usersyesnonono
Revoke account accessyesnonono
Set user access levelyesnonono
Require 2-factor authenticationyesnonono
Change billing informationyesnonono
Change company/organization nameyesyesnono
Add or access API keysyesyesnono
Authenticate integrationsyesyesyesyes
Account exportyesnonono
Close accountyesnonono
Add files to Content Studioyesyesyesno

Audience Actions

User ActionAdminManagerAuthorViewer
View Audiencesyesyesnono
Audience exportyesnonono
Audience importyesyesnono
Add contactsyesyesnono
Delete contactsyesyesnono
View segmentsyesyesnono
Edit audience settingsyesyesnono

Email Design

User ActionAdminManagerAuthorViewer
Create or Import templatesyesyesyesno
Edit templatesyesyesyesno
Create campaignsyesyesyesno
Edit campaignsyesyesyesno
Send/publish campaignsyesyesnono
Pause/unpublish campaignsyesyesyesno
Delete campaignsyesyesyesno


User ActionAdminManagerAuthorViewer
View reportsyesyesyesyes
View abuse reportsyesyesnono
Campaign statisticsyesyesyesyes
View recipientsyesyesnono
Top locationsyesyesyesyes
Contact detailsyesyesnono
Open detailsyesyesnono
E-commerce product activityyesyesnono
Domain performanceyesyesnono


User ActionAdminManagerAuthorViewer
Create campaignyesyesyesno
Place orderyesyesyesno
Get order informationyesyesyesno
Pause/unpause campaignyesyesnono
End campaignyesyesnono
Replicate campaignyesyesyesno
Publish campaignyesyesnono

Landing Pages

User ActionAdminManagerAuthorViewer
Create campaignyesyesyesno
Publish/unpublish campaignyesyesnono
Replicate campaignyesyesyesno


User ActionAdminManagerAuthorViewer
Create campaignyesyesyesno
Place orderyesyesnono
View reportyesyesyesno

Verified Domains

User ActionAdminManagerAuthorViewer
Verify a domainyesyesnono
Purchase a domainyesyesnono


  • You can transfer ownership of your account at any time. You need to have two users with Admin permissions so that you can transfer ownership from the current Owner to the other Admin.
  • The Mandrill integration page is limited to the account Owner and Admins.

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