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Grow with the #1 email marketing and automations platform*

Get powerful features in a platform that's affordable and easy to use—with onboarding support and resources to help you switch.

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  • 12 million global users

    trust Mailchimp with their marketing

  • 4.4/5 star rating

    based on Capterra reviews for ease of use, customer service, features, value, and more*

  • 89% of customers agree

    our personalized onboarding service made it easy for them to onboard to the platform*

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Let Intuit Assist help you personalize your marketing at scale*

Mailchimp uses generative AI to automate manual marketing tasks—such as writing a first draft or visualizing data. This can help you boost customer engagement and drive higher conversion.

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See why 12M+ users chose Mailchimp

Our users leverage data-driven tools to help them learn what works, improve future campaigns, and turn insights into action.

Source: G2.com, Inc

Minimize disruptions while you switch

With our integrations and open API, you can migrate data across multiple platforms. This empowers you to continue using the tools you already love.

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A user interface from within Mailchimp, containing a list of contacts. The heading of the list reads: “Your most loyal customers.”

Moving your data is easy, and we can help

With a Standard or Premium plan, you get access to a team of experts who can help you get started quickly and ensure your existing data comes with you.*

Start with confidence with our personalized onboarding—included with a Standard or Premium plan*

We can help take the pressure off of learning a new platform, so you can deliver the personalized experiences that can convert more customers.

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Get tailored guidance with a Customer Success Manager

Our Customer Success team can help develop a personalized marketing strategy so that you can reach your business goals.*

FAQs

  • Mailchimp offers several features to personalize your marketing strategy, including:

    • Audience Segmentation: You can segment your audience based on various criteria such as demographics, purchase history, engagement, and more. This allows you to send targeted and relevant messages to specific groups of customers.
    • Customer Journey Builder: With Mailchimp's Customer Journey Builder, you can create customized experiences for your audience based on their behavior and interactions. This helps you deliver personalized content and offers at the right time in the customer's journey.
    • Predictive Segmentation: Mailchimp uses predictive analytics to identify segments of your audience that are likely to engage or convert. By targeting these segments with tailored messages, you can increase the effectiveness of your marketing campaigns.
    • Personalized Recommendations: Mailchimp's AI-powered content tools, such as Content Optimizer, provide data-driven suggestions to improve the copy, layout, and imagery of your emails. This helps you create more engaging and personalized content for your audience.

    Overall, Mailchimp's personalization features enable you to deliver targeted messages, create personalized customer experiences, and improve the effectiveness of your marketing efforts.

  • Mailchimp offers advanced reporting features that provide valuable insights into the performance of your email campaigns and marketing efforts. Some of the advanced reporting features include:

    • Campaign Reports: Mailchimp provides detailed reports on each email campaign, including open rates, click-through rates, bounce rates, unsubscribes, and more. You can track the performance of your campaigns over time and compare different campaigns to identify trends and patterns.
    • E-commerce Reports: If you have an integrated e-commerce platform, Mailchimp can track and report on the revenue generated from your email campaigns. You can see the number of orders, total revenue, and average order value attributed to your email marketing efforts.
    • Audience Reports: Mailchimp provides insights into your audience's engagement and behavior. You can see how your subscribers are interacting with your emails, including their open and click rates, as well as their location and device preferences.
    • Comparative Reports: Mailchimp allows you to compare the performance of different campaigns or segments. You can analyze the effectiveness of different subject lines, content variations, or audience segments to optimize your future campaigns.
    • Social Media Reports: If you integrate your social media accounts with Mailchimp, you can track the performance of your social media campaigns and see how they contribute to your overall marketing efforts.

    These advanced reporting features help you measure the success of your email campaigns, understand your audience's behavior, and make data-driven decisions to improve your marketing strategy.

  • Yes, Mailchimp offers SMS marketing as part of its platform for US paid plan users. With Mailchimp's SMS feature, you can send text messages directly to your audience's mobile phones. This allows you to reach your customers quickly and effectively, delivering important updates, promotions, and notifications.

    Mailchimp's SMS feature includes the following capabilities:

    • SMS Campaigns: You can create and send SMS campaigns to your subscribers, similar to how you would create and send email campaigns. You can customize the content of your SMS messages and schedule them to be sent at specific times.
    • Automation: Mailchimp allows you to automate SMS messages based on triggers and customer actions. For example, you can set up automated SMS messages to be sent when a customer makes a purchase, abandons a cart, or reaches a specific milestone.
    • Personalization: Just like with email campaigns, you can personalize your SMS messages by including merge tags that dynamically insert customer-specific information, such as their name or purchase history.
    • Reporting and Analytics: Mailchimp provides reporting and analytics for your SMS campaigns, allowing you to track delivery rates, click-through rates, and other key metrics. This helps you measure the effectiveness of your SMS marketing efforts.

    It's important to note that SMS functionality may have additional costs associated with it, and availability may vary depending on your location and plan type.

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