Customer Success

Next level plans require next-level planning

It’s like having your very own Mailchimp insider. As part of select custom plans, our Customer Success team proactively guides you and your marketing.

Human-first approach

We get to know your business to make recommendations that perform best for you.

Tailored Guidance

Our consultative approach outsmarts obstacles and expedites your success.

Ideas to execution

We translate your goals to tangible paths for successful outcomes.

Customer Success Managers help you grow with our platform

Our team is a combination of Mailchimp mastery and marketing optimization insight. Using best practices, we develop a personalized playbook to guide your performance outcomes.

Consultations to maximize your marketing

We have the expertise you need to achieve powerful results.

Customer Success - Benefits

Service for maturing businesses

Customer Success is included with select custom plans with at least 500,000 audience members.

Extended benefits

Beyond having a dedicated Customer Success manager, you’ll also have priority support access across all our customer facing teams with responses from our most senior specialists.

Multiple engagement options

Flexible and complimentary consultations via phone, virtual meetings, and email. Log in to your eligible account to connect with your dedicated contact.

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Guided Onboarding

From just starting with Mailchimp to adding members of your team, we’ll help you get up and running quickly.

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Strategy not Tech Support

Your Customer Success Manager provides deliverability optimization, audience engagement strategies, and campaign performance recommendations to help you reach your goals. You’ll also receive executive business reviews highlighting your meaningful growth.

“From sharing best practices to creating step-by-step strategies to improve our campaign deliverability and customer engagement, Mailchimp has been a true partner to us.”

Lauren Hahn, Marketing Director, UrbanSitter


Ready to grow your business?

Discover more about Mailchimp’s custom plans

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