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Personalized Onboarding Services

Get started with ease

Whether you’re new to Mailchimp or upgrading an existing account, an Onboarding Specialist will meet with you one-on-one to help you get started with confidence.**

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Personalized onboarding—already included in your Standard or Premium plan

Schedule a call in your first 90 days to meet 1:1 with an Onboarding Specialist who will help you get started quickly with Mailchimp.

Premium Plan

Up to 4 onboarding consultations

A dedicated onboarding specialist will meet with you 1:1 for up to four one-hour sessions in your first 90 days.** During these sessions you can:

  • Meet weekly with a dedicated point of contact
  • Receive a product tour, featuring tools best aligned to your business goals
  • Create a strategic action plan
  • Set up your account, import contacts, and get you ready to send your first email campaign

Standard Plans

1 onboarding consultation

An Onboarding Specialist will meet with you 1:1 for an hour. During this session you can:

  • Receive a product tour, featuring tools best aligned to your business goals
  • Set up your account, import contacts, and get you ready to send your first email campaign
  • Get answers to your specific questions

89% of customers say they would highly recommend Mailchimp’s Personalized Onboarding service

Get help setting up a campaign

Onboarding Specialists are trained in-house professionals who are ready to help you with your Mailchimp questions and goals. They’re real people with real Mailchimp knowledge.

  • Create a Mailchimp audience

    Create your Mailchimp audience so you can import and collect new contacts for your campaigns.

  • Get started with tags

    Label and organize your contacts in Mailchimp.

  • Import contacts

    Use our import tool to add or update contacts in Mailchimp.

  • Make a hosted signup

    Design a customized form that you can share across all your online channels.

  • Set up integrations

    Sync Mailchimp with 300+ apps and services you already use.

  • View or change account contact information

    View and change the primary email address you use for billing, compliance, and important notices.

  • Build a Customer Journey

    Use Customer Journeys to automatically send targeted emails, tag contacts, and accomplish other important tasks.

“We couldn’t have done it without [Mailchimp's Onboarding Specialist]. Otherwise we would’ve had a gap in emails and sales.”

Morgan Vogt, Assistant Digital Marketing Manager of Sourcebooks

Start your free trial today

Premium

Scale fast with dedicated onboarding, unlimited contacts, and priority support; built for teams.

  • Phone & Priority Support
  • Custom-Coded and Pre-built Email Templates
  • SMS & MMS Add-on
  • Multivariate and A/B Testing
  • Enhanced Automated Customer Journeys
  • Dedicated Personalized Onboarding
  • Predictive Segmentation
  • Campaign Manager

Standard

Sell even more with personalization, optimization tools, and enhanced automations.

  • 24/7 Email & Chat Support
  • Custom-Coded and Pre-built Email Templates
  • SMS & MMS Add-on
  • Multivariate and A/B Testing
  • Enhanced Automated Customer Journeys
  • Personalized Onboarding
  • Predictive Segmentation
  • Campaign Manager

Essentials

Send the right content at the right time with testing and scheduling features.

  • 24/7 Email & Chat Support
  • Pre-built Email Templates
  • SMS Add-on
  • A/B Testing
  • Basic Automated Customer Journeys
  • Personalized Onboarding

  • Predictive Segmentation

  • Campaign Manager

Free

Easily create email campaigns and learn more about your customers.

  • Email support for first 30 days
  • Pre-built Email Templates
  • SMS Add-on

  • A/B Testing

  • Basic Automated Customer Journeys

  • Onboarding

  • Predictive Segmentation

  • Campaign Manager

Free

Easily create email campaigns and learn more about your customers.

  • Email support for first 30 days
  • Pre-built Email Templates
  • SMS Add-on

  • A/B Testing

  • Basic Automated Customer Journeys

  • Onboarding

  • Predictive Segmentation

  • Campaign Manager

Essentials

Send the right content at the right time with testing and scheduling features.

  • 24/7 Email & Chat Support
  • Pre-built Email Templates
  • SMS Add-on
  • A/B Testing
  • Basic Automated Customer Journeys
  • Personalized Onboarding

  • Predictive Segmentation

  • Campaign Manager

Standard

Sell even more with personalization, optimization tools, and enhanced automations.

  • 24/7 Email & Chat Support
  • Custom-Coded and Pre-built Email Templates
  • SMS & MMS Add-on
  • Multivariate and A/B Testing
  • Enhanced Automated Customer Journeys
  • Personalized Onboarding
  • Predictive Segmentation
  • Campaign Manager

Premium

Scale fast with dedicated onboarding, unlimited contacts, and priority support; built for teams.

  • Phone & Priority Support
  • Custom-Coded and Pre-built Email Templates
  • SMS & MMS Add-on
  • Multivariate and A/B Testing
  • Enhanced Automated Customer Journeys
  • Dedicated Personalized Onboarding
  • Predictive Segmentation
  • Campaign Manager
*
See Free Trial Terms

*Overages apply if contact or email send limit is exceeded. Free plan sending will be paused if contact or email send limit is exceeded.

Learn more

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Customer Journey Builder

Automate your marketing. Deliver better emails.

Find new ways to automate your marketing and drive more repeat business with our library of fully customizable, pre-built journeys.

What's new in Mailchimp?

Efficiently deliver personalized experiences—and generate revenue—with our advanced new AI assistant and SMS features.

Master every aspect of your email content

  • Audience Management

    Our Marketing CRM tools help you turn audience data into insights that can guide your campaigns and drive better results.

  • Creative Tools

    Easy-to-use design and content tools, flexible templates, and an AI-powered Creative Assistant.

  • Marketing Automation

    Never miss an opportunity to connect with people when it matters most, and get help turning browsers into customers.

  • Insights & Analytics

    Our platform puts your data to work so you know what's working and what to do next.

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