About Additional Charges

Our monthly plans come with a set amount of contact storage and email sends per pricing tier. If your total contact count or send count ever exceeds the limit of your plan, we won’t interrupt your service. Instead, you’ll see an additional charge on your monthly bill.

In this article, you’ll learn about additional charges.

How the additional charge works

When you choose a paid monthly plan, you’ll decide how many contacts you want to store in Mailchimp. The number you choose determines your pricing tier, and your monthly send limit. Archived and cleaned contacts don’t count toward your contact limit. You can change your maximum contact count anytime.

Sometimes, your audience might grow more than you expected, or you might send more emails than usual in a month. If you go over the contact or send limit for your tier, we’ll charge you for an extra, smaller set of contacts, called an add-on contact block. If you exceed your limit by more contacts or emails than what is included in one add-on block, the additional charge will include multiple add-on blocks. This charge is assessed month-by-month, based on your billing cycle.

The price of the add-on contact block, and the number of contacts and email sends it includes, depends on your plan and pricing tier. If you’re logged into Mailchimp and you set the maximum contact count for your plan, we’ll tell you how many contacts and email sends are included, as well as the price and size of add-on contact blocks (with additional email sends).

For example, if you have the Standard plan, the email send limit is 12 times your contact limit. This formula also applies to add-on contact blocks, so one block of 1,000 additional contacts includes 12,000 additional email sends.

About peak contact amount

We calculate your monthly bill based on your feature plan and contact tier, as well as the peak contact amount during the billing period. This means that even if your contact count decreases, your bill will reflect the highest number of contacts stored in your account that month.

Next steps

If you see additional charges on your bill, you may want to increase your maximum contact count to the appropriate pricing tier to avoid additional charges in the future.

If you don't want to increase your contact limit, here are a couple of alternative options.

• Archive unengaged contacts
  Use segmentation to identify which contacts aren't interacting with your campaigns or making purchases in your store. Then, archive those contacts to reduce your number of chargeable contacts.

• Send more targeted campaigns
  Instead of sending every email to all of the subscribed contacts in your audience, send targeted content to smaller segments.

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