Support

World-class support for smarter marketing

Whether you’re just getting started or you need help with advanced features, our support team is here for you every step of the way.

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#1

Award-winning expertise you can count on

We won 4 Stevie Awards in 2019, including Gold for e-Commerce Customer Service.

24/7

Help when you need it

Our support team and resources are available 24 hours a day, 7 days a week.

91%

A customer satisfaction rate over 91%

Our support agents are highly trained specialists—and actual humans, too.

"Mailchimp’s support team is awesome. They’re like family, holding your hand through your business."

- Suska Digital Design Co.

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Helpful resources for every skill level

As a Mailchimp customer, you get unlimited access to our free collection of marketing guides and tutorials, including how-to articles in both Spanish and French. And since we’re adding new content all the time, you’ll always have access to the latest tips, tricks, and best practices you need to make the most of Mailchimp.

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Need a hand? Hire one of our hand-picked experts

Our global network of experts can help you optimize every element of your marketing. Explore our directory to find pros who can assist with contact management, template design, website development, and anything in between.

Support availability by pricing plan

PremiumStandardEssentialsFree
Guides & TutorialsScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PM
Email SupportScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PM30 days free on signup
Live Chat SupportScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.47 PM
Phone SupportScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.47 PMScreen Shot 2019-04-26 at 12.07.47 PMScreen Shot 2019-04-26 at 12.07.47 PM
Priority ResponseScreen Shot 2019-04-26 at 12.07.36 PMScreen Shot 2019-04-26 at 12.07.47 PMScreen Shot 2019-04-26 at 12.07.47 PMScreen Shot 2019-04-26 at 12.07.47 PM
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Support options for every budget

Including priority and phone support for premium customers.