Customer Support Teams and Resources
Whether you’re just getting started or need assistance with advanced features, our resources and support team are here for you. We'll help you find what you need so you can get back to business.
24/7
Our support team and resources are available 24 hours a day, 7 days a week.
14
Our 14 international Stevies now include a 3rd gold for e-commerce support.
92%
Our team rates high in customer satisfaction for their friendly expertise.
"Mailchimp’s support team is awesome. They’re like family, holding your hand through your business."
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As a Mailchimp customer, you get unlimited access to our easy-to-follow collection of topic and feature tutorials, including how-to articles in English, Español, Français, Deutsch, and Português-Brasil. Make the most of Mailchimp with simple steps for success, from campaign creation to advanced customizations.
Access our free collection of research and thought leadership from millions of small businesses, including our own custom research to help your business grow. And since we’re developing new content all the time, you’ll always have access to the latest marketing tips and best practices to make the right decisions for your business.
Log in and follow along to apply what you learn. Our instructional team will walk you through what you need to get started—and grow—and give you valuable tips along the way.
Our highly-trained Support team empowers businesses like yours to grow and thrive. All paid plans have 24/7 access.
Chat with our award-winning team in English, Spanish, French, German, Italian, or Portuguese for urgent needs. Our specialized, live-support team and advanced internal routing help you execute your marketing strategy.
Our conversational, informative emails explain complex concepts in plain language, English, Spanish, French, German, Italian, or Portuguese. We give you the tools to confidently create smart marketing campaigns.
With our Premium plan, you’ll have special access to guidance over the phone, and priority chat and email support.
Ask us about audience insights, personalization tools, channel optimization, best practices, and everything in between.
Mailchimp's Support team has earned a reputation for excellence, recognized year after year for our expertise and care. In 2025 alone, we won 8 Stevie Awards including the People's Choice Award for Favorite Customer Service. That brings our running total to 22 prestigious honors, including the coveted Grand Stevie Award. Whether you're just getting started or need advanced help, our award-winning team is here to support you.
Our global community of freelancers and agencies can help with all things email marketing. Plus, they’re vetted, approved and certified by Mailchimp. Whether you’re working on a one-off task or you’re in search of ongoing marketing support, our partners are here to help.
| Premium | Standard | Essentials | Free | |
|---|---|---|---|---|
| Guides & Tutorials |  | | | |
| Marketing Tips | | | | |
| Marketing Glossary | | | | |
| Email Support | | | | 30 days free on signup |
| Live Chat Support | | | |  |
| Phone Support* | | | | |
| Priority Response | | | | |
| Hire an Expert | | | | |
*All calls with the Mailchimp support team are currently only available in English.
Including priority and phone support for Premium plans.
See how our award-winning support team and collection of in-depth resources stack up against the competition.
Mailchimp provides several support channels depending on your plan and preferences. Here's what's available:
Live chat: Connect with a support agent in real time for fast answers to your questions. Email support: Submit a request and get a response from the Mailchimp support team. Phone support: Available exclusively on Premium plans for direct, one-on-one assistance. Help center: Browse hundreds of guides, tutorials, and how-to articles covering everything from account setup to advanced automation. Mailchimp Experts: Hire a vetted professional from the Mailchimp Expert Marketplace if you need hands-on help with strategy, design, or setup.
Yes. Mailchimp's support team is available around the clock, so you're never stuck waiting. All paid plans include 24/7 access to live chat and email support. Premium plan subscribers also get phone support and priority response times for faster resolutions.
Mailchimp customer service is available in six languages: English, Spanish, French, German, Italian, and Portuguese. Both live chat and email support are offered in all six languages, and help center articles are available in those same languages as well, so you can find answers and get assistance in the language you're most comfortable with.
Mailchimp's support team is recognized as one of the best in the industry. The team has received 22 Stevie Awards in total, including the 2025 Grand Stevie Award and the People's Choice Award for Favorite Customer Service. Mailchimp also holds a 92% customer satisfaction rating, a reflection of the consistent, high-quality marketing support customers receive every day.
Mailchimp customer support covers a lot more than fixing technical issues. The team can help you get more out of your marketing efforts by offering guidance across several areas. Here's what that includes:
Audience insights: Get help understanding your contact data so you can make smarter decisions about who you're reaching and when. Personalization strategy: Learn how to use empathy and segmentation to create messages that feel relevant to each subscriber. Channel optimization: Get advice on improving the customer experience across email, SMS, and other channels. Best practices: Access guidance rooted in Mailchimp's research and thought leadership so your campaigns reflect what actually works.
Every Mailchimp user has access to support resources, but paid plans unlock more. Here's how it breaks down:
Free plan: Includes 30 days of email support after signup, plus full access to the help center, including guides on customer care, proactive customer service, and customer service automation. Paid plans (Essentials and Standard): Unlock 24/7 live chat and email support so you can get help whenever you need it. Premium plan: Adds phone support and priority response for the fastest possible resolutions.
No matter which plan you're on, Mailchimp customer service is designed to meet you where you are and help you move forward.
Get an intro to the basics so you know what to expect along the way.
Scale your marketing with prioritized support from our team of experts over the phone, in a live chat, or via email.
Our dedicated customer success managers will review and assess your marketing efforts and help you use Mailchimp to its fullest potential. Find out how!
