Chat with our award‑winning team in English or Spanish, for urgent needs. Our specialized, live‑support team and advanced internal routing help you execute your marketing strategy.
Customer Support Teams and Resources
Help when you need it, day and night
Whether you’re just getting started or need assistance with advanced features, our resources and support team are here for you. We'll help you find what you need so you can get back to business.
Help when you need it
2020 top-tier international awards
Our customers love our chat and email support
"Mailchimp’s support team is awesome. They’re like family, holding your hand through your business."
- Suska Digital Design Co.
Helpful resources for every skill level
As a Mailchimp customer, you get unlimited access to our easy-to-follow collection of topic and feature tutorials, including how-to articles in English, Español, Français, and Português-Brasil. Find simple steps for success, from campaign creation to advanced customizations, and make the most of Mailchimp.
Research and thought leadership to help you set and reach your goals
Access our free collection of research and thought leadership from millions of small businesses, including our own custom research to help your business grow. And since we’re developing new content all the time, you’ll always have access to the latest marketing tips and best practices to make the right decisions for your business.
Customer-centric and human-powered support
Our highly-trained Support team empowers businesses like yours to grow and thrive. All paid plans have 24/7 access.
Connect via chat, email, or phone
Our conversational, informative emails explain complex concepts in plain language, English or Spanish. We give you the tools to confidently create smart marketing campaigns.
With our Premium plan, you’ll have special access to guidance over the phone, and priority chat and email support.
Ask us about audience insights, personalization tools, channel optimization, best practices, and everything in between.
An award‑winning team
Customers and leading brands value our Support team’s effectiveness and expertise. In the last 2 years, we won 9 prestigious Stevie Awards for our exceptional service.
No time to DIY? Hire one of our hand‑picked experts.
Our global network of experts can design graphics, craft copy, provide custom development, and optimize every element of your marketing. Explore our directory to find local professionals who specialize in what you need.
Support availability by pricing plan
Flexible plans that grow with you
Needs change as businesses grow. We’ll help you market smarter from day one.
Guides and Tutorials
Know More, Do More with Mailchimp
Guides and step-by-step tutorials to help you get the most out of Mailchimp.
Get an intro to the basics so you know what to expect along the way.