If you have questions or run into technical issues while using Mailchimp, you can access our guides and tutorials for self-guided instructions and troubleshooting tips. We provide additional support via email, chat, or phone depending on your payment plan. If you’re a new user with a paid Marketing plan, and you prefer specialized help, our onboarding services may be a good fit for you.
In this article, you'll learn how to contact our support teams and find resources to help you with your Mailchimp account.
View your support options
Mailchimp’s support options vary depending on which type of payment plan you have.
Users on the Free plan have access to Mailchimp Assistant chatbot. If you have a paid plan, you can contact Technical Support via chat or email.
If you have a Premium plan, you have ongoing access to chat, email, and phone support. You can also screen share with a Premium support agent using the Glance app. The cobrowse support link is in your account menu.
New users with a paid Marketing plan are also eligible for Mailchimp’s onboarding services. Assisted Onboarding includes a one-time phone call and screen share consultation with an onboarding specialist to jumpstart your Mailchimp journey. Dedicated Onboarding includes 4 experiences over 4 weeks to dive deep into your Mailchimp questions and goals with an onboarding specialist. To learn more about the onboarding service included with your pricing plan, check out About Assisted and Dedicated Onboarding with Mailchimp.
Some teams, such as Billing and Compliance, are available through email only.
|Mailchimp Assistant||Email Support*||24/7|
|Assisted Onboarding||Dedicated Onboarding|
|Paid Legacy Plans|
|Pay As You Go|
|Websites & Commerce Core|
|Websites & Commerce Plus|
* To help you get started, we provide 30 days of email support to new Free accounts. After that, you'll continue to have access to Mailchimp Assistant, our AI-powered chatbot.
Access the guides and tutorials
Use our comprehensive guides and tutorials to self-guide through features and keep moving forward without any wait.
To access the guides and tutorials from your account, follow these steps.
- Click the Help icon.
- Click Help & Support.
- In the search bar, type in keywords to search for related articles, then click the Search icon or press enter to see the results.
How to contact technical support
To get help, log in to your account to chat with us, send us an email, set up a phone call, or receive self-paced guidance. When you log in, we’re able to personalize your support experience.
To contact our Support team from your account, follow these steps.
- After you've logged in, click the Help icon.
- Click Mailchimp Assistant for self-paced guidance in a chat format, or Help & Support for more options.
In the Help & Support menu, you can choose Mailchimp Assistant, Email us to send an email, or Chat With Us to open a live chat.
If you have a Premium Marketing plan, you’ll also see the Schedule a call button when the service is available. You can access phone support Monday-Friday from 6:30 am-6:00 pm ET.
To reach our Support team by chat or email, all you need to do is fill out the required fields and submit your question. We’ll get back to you soon.
If you're logged in but you don't see the Email us or Chat With Us buttons, that means your account doesn't include access to our support options.
To find out more about the features included in each plan, check out our pricing page.
Our Mailchimp Support Team isn't trained at in-depth API troubleshooting. If you need a developer to help you configure something using the API, check out our great Experts Directory, which lists third-party Mailchimp experts who can be hired to help out.