Mailchimp Support Options

In this article, you'll learn how to contact our Support team and find resources to help you with your Mailchimp account.

View Your Support Options

Support options vary depending on which type of payment plan you have. If you have any paid plan, you can contact us via chat or email. If you have a Premium plan, you have access to phone support.

Self-Service
(Knowledge Base)
Support Email
(24/7)
Support Chat
(Monday-Friday)
Phone Support
(Monday-Friday)
Premium plan
Any other paid plan
Free plan*

* To help you get started, we provide 30 days of free email support to new Free accounts.

Common Help Topics

Check out these Knowledge Base articles for answers to common questions.

Login Help

I can’t log in

Recover Your Username or Password

Get Started

Getting Started with Mailchimp

Pricing

About Mailchimp Pricing Plans

Mailchimp Billing FAQ's

Upgrade Your Account

How to Contact Tech Support

To get help, log in and go through our Knowledge Base to make a request. You must be logged in to chat with us or send us an email.

Here’s how it works.

  1. In any Mailchimp Knowledge Base article, find the Technical Support section. For Pro or Premium accounts, this section is called Priority Support.
  2. Click Contact Support.
    kb contact support link with cursor
  3. Scroll to the bottom of the page to find the contact buttons. Click Email Us to send an email, or Chat With Us to open a live chat.

    Note: If you're logged in but you don't see the contact buttons, that means your account doesn't include access to email and chat support.

All you need to do is fill out the required fields and submit your question. We’ll get back to you soon.


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