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Guides & Tutorials Mailchimp Support Options
In this article, you'll learn how to contact our Support team and find resources to help you with your Mailchimp account.
View Your Support Options
Support options vary depending on which type of payment plan you have. If you’re on a Monthly Plan, the Pay As You Go Plan, or have Mailchimp Pro, you can contact us via chat or email.
| Self-Service Knowledge Base | Support Email (24/7) | Support Chat (Monday-Friday) | |
|---|---|---|---|
| Paid Users |  | | |
| Forever Free Users | | * |
* To help you get started, we provide 30 days of free email support to new Forever Free accounts.
Why We Don't Have Phone Support
Mailchimp limits support to online communication for a few reasons.
- Low prices
Online support allows us to keep Mailchimp’s pricing down, while maintaining a feature-rich application. - Easy sharing of visuals and instructions
Online support also helps our team gather system details and other information so that we can troubleshoot effectively. We’ll send you resources like articles, videos, or personalized instructions to help you solve problems and get back to work.
Common Help Topics
Check out these Knowledge Base articles for answers to common questions.
Login Help
Recover Your Username or Password
Get Started
Getting Started with Mailchimp
Pricing
How to Contact Tech Support
To get help, log in and go through our Knowledge Base to make a request. You must be logged in to chat with us or send us an email.
Here’s how it works.
- In any Mailchimp Knowledge Base article, find the Technical Support section. For Pro accounts, this section is called Priority Support.
- Click Contact Support.
- Scroll to the bottom of the page to find the contact buttons. Click Email Us to send an email, or Chat With Us to open a live chat.
Note: If you're logged in but you don't see the contact buttons, that means your account doesn't include access to email and chat support.
All you need to do is fill out the required fields and submit your question. We’ll get back to you soon.