MailChimp Support Options

In this article, you'll learn how to contact our Support team and find resources to help you with your MailChimp account.

View Your Support Options

Support options vary depending on which type of payment plan you have. If you’re on a Monthly Plan, the Pay As You Go Plan, or have MailChimp Pro, you can contact us via chat or email.

 

Self-Service
Knowledge Base

Support Email
(24/7)

Support Chat
(Monday-Friday)

Paid Users

yes

yes

yes

Forever Free Users

yes

yes*

 

* To help you get started, we provide 30 days of free email support to new Forever Free accounts.

Why We Don't Have Phone Support

MailChimp limits support to online communication for a few reasons.

  • Low prices
    Online support allows us to keep MailChimp’s pricing down, while maintaining a feature-rich application.
  • Easy sharing of visuals and instructions
    Online support also helps our team gather system details and other information so that we can troubleshoot effectively. We’ll send you resources like articles, videos, or personalized instructions to help you solve problems and get back to work.

Common Help Topics

Check out these Knowledge Base articles for answers to common questions.

Login Help

I can’t log in

Recover Your Username or Password

Get Started

MailChimp Fundamentals

Getting Started with MailChimp

Pricing

About MailChimp Pricing Plans

MailChimp Billing FAQ's

Upgrade Your Account

Contact Tech Support

To get help, log in and go through our Knowledge Base to make a request. You must be logged in to chat with us or send us an email.

Here’s how it works.

  1. In any MailChimp Knowledge Base article, find the Technical Support section.
  2. Click Email Us to send an email, or Chat With Us to open a live chat.

    Note: If you're logged in but you don't see the contact buttons, that means your account doesn't include access to email and chat support.

All you need to do is fill out the required fields and submit your question. We’ll get back to you soon.

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