Send a Screenshot to Support

When you report a problem to our Support team, capturing and sending an image of your computer screen can often help us resolve your issue.

The process to take a screenshot depends on your computer, and how you’re reaching out to us.

Take a Screenshot

Once you've located the item you want to capture, find your device in this list and follow the steps to take a screenshot.

Screenshot Instructions
Windows computersMicrosoft Windows
Mac computersApple OS X
Phones or tabletsiPhone or iPad
Android phone or tablet
Windows phone

Send a Screenshot to Support

Here's how to send a screenshot to our Support team.

In a Chat

  1. After taking your screenshot, save it to your computer’s desktop.
  2. Drag and drop the image into your chat window.

    The support agent you're chatting with will let you know when they receive it.

In an Email

  1. After taking your screenshot, save it to your computer.
  2. When you talk to your support agent via email, use your email program's attachment feature to add the screenshot to your message.

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