Premium Support

Fast resolutions from dedicated specialists

Scale your marketing with prioritized support from our team of experts over the phone, in a live chat, or via email. Premium plans start at $299.

Mailchimp customer service team member guiding customers through phone support.

Get quick answers so you can focus on your bottom line

Get help from Mailchimp with Premium phone support.

Talk it through in a call

Speak with a dedicated specialist over the phone about time-sensitive topics for your campaigns.

Skip the wait with Mailchimp Premium priority support.

Jump to the front of the queue with priority live chat

Get the answers you need—right when you need them—and then get back to work.

Get premium customer service and fast Mailchimp support email responses

Save time with fast email responses, day or night

Our team will prioritize your emails so you'll always get a quick reply to your technical questions.

Level up your marketing with advanced features

Premium plan customers work directly with our dedicated team of highly-rated specialists. Our tenured Premium service staff know all our features—and have specialized product knowledge of our advanced tools, too.

Expertise brands rely on

Mailchimp support team member accepting an award

An award‑winning team

Our world-class experts provide in-depth product knowledge and priority responses, empowering businesses—like yours—to scale their marketing quickly and effectively.

Beyond Premium Support: Your Customer Success strategy

Boost your marketing with personalized consulting and strategic guidance. Access to a dedicated Customer Success Manager is included in select custom plans with at least 500,000 audience members.

Speak with us today