Delete Contacts

Sometimes, you may want to delete one or more contacts from your list. There are a couple of ways to delete your contacts, depending on how many you want to remove at a time.

In this article, you'll learn how to delete contacts from your list.

Before You Start

Here are some things to know before you begin this process.

  • We recommend that you export your lists before you perform any bulk actions. Anything you delete from your account is permanently removed and can't be recovered.
  • For seven days after you send an email campaign, we place a temporary hold on bulk list actions.
  • If you need to reduce your subscriber count but don’t want to lose any data, you may want to unsubscribe a contact rather than delete them.
  • If one of your contacts asks us to remove their data from every account in MailChimp, we'll notify you with an email. After you receive the email, you'll have 30 days to delete and remove the contact from every list they're on, as well as any connected integrations.

Archive vs. Remove

When you choose to delete a contact from your list, you’ll have the option to delete and archive or delete and remove. Here are the differences between the two.

Delete and Archive

Delete and archive is a standard delete for subscribed contacts only. This action removes the contact from your list but retains identifiable activity data in your campaign reports.

You can delete and archive contacts one at a time, or as a bulk action. After you delete and archive a contact, you’ll still be able to re-subscribe them to your list.

If you want to avoid accidentally re-subscribing a deleted contact, you may want to remove them instead.

Delete and Remove

Delete and remove is available for all contact types. This action permanently removes all of a contact’s personal information and anonymizes their data in your reports. After you delete and remove a contact, you won’t be able to add them back to your list. However, they can choose to re-subscribe through a MailChimp signup form, or be re-added via Shopify.

You can only delete and remove one contact at a time from their profile page. If a contact asks for their information to be completely removed from your records, you'll need to delete and remove them from every list in your account.

Delete Specific Contacts

If you only want to delete and archive a specific contact or set of contacts, you'll navigate to your list and select which addresses to delete. Only two types of contacts can be deleted and archived: subscribed contacts, and contacts who were unsubscribed by an account Admin.

To delete and archive specific contacts from your list, follow these steps.

  1. Navigate to the Lists page.
  2. Click the name of the list you want to work with.
  3. In the list view, browse or use the Search icon to locate the contact(s) you want to delete.
  4. Check the box next to each contact you want to delete.
  5. Click Delete. We'll show you a success message so you know the action has been completed.

From the Profile Page

To delete a single contact from their profile page, follow these steps.

  1. Navigate to the Lists page.
  2. Click the name of the list you want to work with.
  3. Click the contact to open their profile.
  4. Click the Actions drop-down menu and choose Delete. dropdown-contactprofile-delete
  5. In the Are you sure? pop-up modal, click the button next to Delete and archive or Delete and remove. If you’re not sure, check out the Archive vs. Remove section in this article.
    gdpr delete
  6. Type DELETE to confirm, and click Delete.

We'll show you a success message so you know the action has been completed.

Delete All Contacts From a List

The Delete all contacts option does not delete report data or your signup forms. To learn how to delete an entire list from your account, read Delete a List.

To delete all of the contacts from your list, follow these steps.

  1. Navigate to the Lists page.
  2. Click the drop-down menu next to the list you want to work with, and choose Manage contacts.
  3. Click Delete all contacts.
  4. Under the Are you sure? pop-up modal, type DELETE.
  5. Click Delete All Contacts.
    click delete all contacts button
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