If tracking is enabled in your email, we'll collect and analyze data on clicks, opens, social activity, purchases, and other interactions after you send. You can view this information in your email report.
In this article, you'll learn how to view and understand email reports.
Things to know
Here are some things you should know.
View a report
To view a report for an individual email, follow these steps.
- Click Analytics, then click Reports.
- If you have more than one audience, click the Current audience drop-down and choose the one you want to work with.
- On the Campaigns tab, find the email you want to work with and click View Report.
About your report
When you open your report, you’ll see an overview of your results as well as additional tabs and menus with more details about specific email activity.
The Overview provides a summary of email performance: who received the email, when they opened it, what links they clicked, how many successful deliveries were made, and other information.
Here’s what you’ll see in your overview.
The number of contacts the email was sent to.
Which audience the recipients belong to.
The subject line of your email.
The date and time the email completed sending from Mailchimp servers.
The number of orders made from your email.
- Average order revenue
The average amount of revenue from each order made from your email.
- Total gross sales
The total revenue amount including taxes and shipping.
- Total revenue
The total order minus shipping fees and taxes.
- Click performance
This section includes a list of the URLs that were clicked the most in the email, as well as a link to your Click Map.
- Campaign benchmarking
How your email performance compares to that of your peers. Learn more about campaign benchmarking.
- Open rate
The percentage of successfully delivered emails that registered as an open. We also show the average open rate for your audience. If your report includes benchmarking, this information will appear there instead.
- Click rate
The percentage of successfully delivered emails that registered a click. We also show the average click rate for your audience. If your report includes benchmarking, this information will appear there instead.
The number of recipients who opened this email any number of times.
The number of recipients who clicked any tracked link any number of times in this email.
The number of recipients who registered as a hard or soft bounce.
The number of recipients who opted out of your emails using the unsubscribe link in this email.
- Total opens
The total number of times the email was opened by recipients. This count includes multiple opens from individual recipients.
- Successful deliveries
The number of recipients who didn't hard or soft bounce on this email.
- Clicks per unique opens
The percentage of recipients who registered as an open who also clicked a link in your email.
- Total clicks
The total number of times tracked links were clicked by recipients. This count includes multiple clicks from individual recipients.
The number of times the email was forwarded using the Forward to a Friend form. This stat considers forwards only through the Forward to a Friend form and is not able to detect when a recipient uses the forwarding function in their email program.
- Forwarded opens
The number of times the email was opened by someone who was forwarded the email using a Forward to a Friend form.
- Abuse reports
The number of recipients who reported your email as spam. Contacts who report an email as spam are automatically unsubscribed from your emails.
- Last opened
The most recent instance of a recipient opening the email.
- Last clicked
The most recent instance of a recipient clicking a tracked link in the email.
- 24-hour performance
A graph detailing recipient opens and clicks for the first 24 hours after the email was sent.
- Subscribers with most opens
The recipients who opened the email the most times.
- Social performance
Provides a bird's-eye view of how well your email is doing across different social media outlets.
- Top locations
Uses geolocation to display where in the world your recipients are opening your emails.
The Activity menu lets you drill down further into email results. Choose one of the Activity menu options to view or export a segment of recipients who interacted with your email in a specific way, such as opened, clicked, bounced, or unsubscribed.
The Click Performance tab gives you a better idea of how well each tracked URL performed in the email. You'll find a list of the tracked URLs from your email and the number of total and unique clicks for each one.
If you're viewing the report for a regular email, RSS email, or classic automation, click View Click Map to see a visual representation of how each link performed. To learn more, check out About Click Maps.
Use the Content Optimizer to get feedback on how your email measures up against email best practices. This information can help you build better emails that can improve the engagement you have with your audience. To learn more, check out About the Content Optimizer.
The Social tab reveals who liked your email on Facebook, a list of the top influencers and referrers for the email, and a map of clicks from across the globe. Before we can add Facebook stats to your email reports, you need to integrate your account with Facebook.
The E-commerce tab provides a breakdown of each recipient’s purchases, so you can quickly identify who bought what after opening your email. If your email includes products from multiple connected stores, you can filter the purchase data by each store.
Learn more about purchase data in email reports.
The Inbox tab opens your Mailchimp Inbox, so you can view and respond to replies from your contacts. To learn more about this feature, check out Set Up Your Mailchimp Inbox.
The Analytics360 tab displays Google Analytics data when applicable, as well as integration statistics from services like Eventbrite and SurveyMonkey. We also show a breakdown of the top email domains for your recipients on the Email domain performance chart.
If your email results seem incorrect, here are some things to keep in mind.
- Emails can sometimes take a while to send and be received by all the internet service providers (ISPs) and incoming servers.
- Open tracking and click tracking must be turned on for those stats to populate.
- For an open to be tracked, the recipient needs to enable image viewing in their own email account or click a tracked link in the email.
- If the majority of your recipients are at the same domain, it's possible the domain admin may be quarantining the message in their incoming spam filter.
- Do you have any abuse complaints? When someone reports your email as spam, they are automatically unsubscribed.
- The unsubscribe confirmation email includes a link to sign back up. When someone uses this link to re-subscribe, we don’t count the unsubscribe in your email report.
- Some email programs may cause the unsubscribe link to send recipients to the unsubscribe form, instead of unsubscribing them automatically. These unsubscribes are not counted in your email report.