Set Up a Two-Factor Authentication App at Login

Set up two-factor authentication to enhance your account's security. With two-factor authentication enabled in Mailchimp, you need your login credentials and a one-time passcode to log in to your account. This passcode is sent via SMS or generated by an authenticator app.

In this article, you'll learn how to use two-factor authentication with an authenticator app.

Before you start

Here are some things to know before you begin this process.

• If you prefer to receive a passcode via text, check out Set Up Two-Factor Authentication with SMS.
• You'll need to download a two-factor authenticator app to your mobile device. (Examples: Authy, Google Authenticator, Authenticator Plus, and others).
• This authentication process requires a mobile device. The passcode can’t be generated on a computer.
• Check out our troubleshooting guide if you're having trouble logging in using an authenticator app.

Set up an authenticator app

After you download an authenticator app for your mobile device, you'll connect your Mailchimp account to it.

Owner, Admin, and Manager user types set up two-factor authentication from the Security page in their account, while Authors and Viewers start from the Profile page.

To set up two-factor authentication for your account login, follow these steps.

Setup for Owners, Admins, and Managers

1. Click your profile icon and choose Account.

2. Click the Settings drop-down menu and choose Security.
   

3. In the Two-factor authentication section, click Enable under Use an authenticator app for two factor authentication.
   

4. Review the steps in the Configure Authenticator App pop-up modal to add your Mailchimp account to your authenticator app.
5. Save your Mailchimp backup code offline or on a separate device. The backup code in step 3 of the Configure Authenticator App pop-up is different from the code you use in step 2, so make sure you save the correct code. You'll need the backup code to log in to Mailchimp if you ever lose, restore, or damage your device.
6. Click Submit.
7. Under Enable two factor authentication for these accounts, check the box for the account(s) that should require two-factor authentication on login, and click Save.
   
8. If you're the Owner or Admin, you'll see the option to require two-factor authentication for particular user types. Choose the user types you want, and click Save.
   

Now, each time you log in, you’ll be prompted to enter your password and verification code.

To set up another device, repeat the steps above to connect your account to your authenticator app on that device.

Setup for Authors and Viewers

1. Click your profile icon and choose Profile.
2. In the Two-factor authentication section, click Enable under Use an authenticator app for two factor authentication.
   
3. Review the steps in the Configure Authenticator App pop-up modal to link your Mailchimp account to your authenticator app.
4. Save your Mailchimp backup code offline or on a separate device. You'll need the backup code to log in to Mailchimp if you ever lose or damage your device.
5. Click Submit.
6. Under Enable two factor authentication for these accounts, check the box for the account(s) that should require two-factor authentication on login, and click Save.
   

Now, each time you log in, you’ll be prompted to enter your password and verification code.

Log in with an authenticator app

To use a connected two-factor authentication app to log in to your account, follow these steps.

1. Enter your Mailchimp username and password on the Mailchimp login screen, and click Log In.
2. Launch your two-factor authenticator app on your connected mobile device to generate your random, temporary passcode.
3. Type the six-digit passcode into the Verification code field in Mailchimp. Click Log In.
   

Remove two-factor authentication

We strongly recommend that you use two-factor authentication to protect your account data. But if you no longer want to use it, you can turn it off on the Security page in your account. You can reconnect two-factor authentication any time.

To remove two-factor authentication, follow these steps.

1. Click your profile icon and choose Account.

2. Click the Settings drop-down menu and choose Security.
   

3. Uncheck any boxes in the Enable two factor authentication for these accounts and Make two factor authentication required for the following user types sections, and click Save.