We specialise in CRM and Email Marketing services enabling you to grow your business by utilising your existing client base effectively. Whether you’re an e-commerce business, hotel or other B2C facing company, we’re here to help you retain as many customers as possible by using bespoke customer retention strategies.
• We develop, budget and execute CRM strategies to maximise the lifetime value of customers.
• We develop & foster high value customers.
• We provide tailored marketing strategies for the different markets and their respective CRM executives.
• We ensure the effectiveness of the different campaigns by optimising, measuring, evaluating and reporting.
• We manage internal and external resources to ensure that campaigns are executed accurately, effectively and within budget.
• We conduct market research and liaise with the different departments to create customer profiles.
• We develop cross-marketing campaigns.
• We develop and implement complex customer communication campaigns (email, sms & direct mail).
• We create, supervise and handle online marketing campaigns for various websites as well as supply marketing material for respective campaigns; monitoring and maximising the effectiveness of each campaign.
• We set up daily, weekly, monthly and VIP promotions for the team and work closely with designers to guarantee high quality design material for email marketing and direct mailing.
• We work closely together with external partners and executing website efficiency measures.