Delighted

Automatically send Delighted email surveys to subscribers who join a specified mailing list. Set a time delay to ensure higher quality feedback.

Cost
Free

Automate email survey delivery to your audience. The free Mailchimp + Delighted integration triggers an email survey each time a new subscriber joins a designated email list.

Simply customize your Delighted email survey, set up the integration in 2 clicks, and you’ll have an automated feedback collection program.

Sample use cases:

  1. Send a Net Promoter Score (NPS) survey after customers receive their order
  2. Send a Customer Satisfaction survey after a support issue has been resolved
  3. Send a Product/Market Fit survey after customers have had sufficient time to explore your product

Delighted email survey features:

  • Embedded email surveys optimized for desktop and mobile for higher response rates. Your audience answers directly in the email.
  • Customizable look and feel with surveys supported in 37 languages.
  • Optimize survey delivery with a customizable time delay. Make sure your audience receives a survey only after they’ve experienced what your brand has to offer.
  • Built-in survey throttling ensures no one is ever surveyed too often.

About Delighted

Delighted, a Qualtrics company, is a self-serve experience management platform that helps you collect and analyze feedback across the customer and employee lifecycle with customizable survey templates, multi-channel delivery, and robust reporting. Send surveys and collect feedback in minutes – free.

Support

A survey experience you and your customers will love

Delighted email surveys are optimized for desktop and mobile. Customize the look and feel of the survey to match your brand, and localize your surveys in 37 languages.

Monitor customer sentiment in real-time

Watch feedback populate your real-time Delighted dashboard. Analyze and segment your feedback data, no spreadsheets required.

Create a system of action

Save department or product-specific Trends reports and send the feedback directly to those who can act on it. AI-driven text analysis helps your program scale alongside your business.