The majority of email clients don't support every type of HTML content you see on the web. Web browsers are able to display scripts, animations, and complex navigation menus, while your typical email inbox isn't built to handle this type of content.
In this article, you'll learn about content types to avoid in your email designs, and what to use instead.
Email HTML v. web HTML
You can include certain elements, like background images and custom fonts, in your Mailchimp templates. Not all email clients support these elements, so we recommend that you thoroughly preview and test your campaigns before you send to your entire audience.
Some email clients don't support animated GIFs, but if you would like to include a GIF in your campaign, you can insert one into your campaign directly from Giphy.
If you upload a GIF directly in Mailchimp, it's usually best to edit your animated content first. Our built-in Photo Editor alters image files in order to edit them, a process not built for animated content, and this can cause GIFs to break.
Check out Litmus' guide for additional helpful information on animated GIFs and which email clients support them.
Mailchimp supports background images in the preheader, header, body, column, and footer sections of our drag-and-drop templates. If you use a custom HTML template, you can add a background image with our template builder. Background images don't render in every email client, and may appear differently in mobile clients, so it's important to thoroughly preview and test your campaigns before you send to your audience.
Mailchimp's Editor toolbar allows you to use standard fonts and a select number of custom web fonts. If an email client doesn't support a web font used in your campaign, we'll replace it with a standard font instead.
Take a look at this table to find out which email clients do and do not support web fonts.
Supports Web Fonts
Does Not Support Web Fonts
Lotus Notes 7
Lotus Notes 8
Lotus Notes 8.5
Outlook 2011 for Mac
Android Mail 2.3
Android Mail 4.2
Android Mail 4.4
IBM Notes 9
Your subscribers often open campaigns on mobile devices or in the preview pane of desktop email clients. Email viewing panes are narrow, so they'll cut off your message if it's wider than 600-800px.
Do not use
The following elements are blocked by nearly all major email clients. Support is either extremely limited, or nonexistent.
An (inline frame) is an HTML element that embeds content from one website into another. Inline frames are often used to insert advertisements, video, audio, or forms in other websites. Iframes often contain scripts, so most email clients block them.
Instead, link to the content you want to display in your campaign.
Flash displays animations and graphics on websites, but most email clients block it.
Instead, try gifs to make your content more engaging.
Autoplay and click-to-play media won't play in an inbox unless your subscriber's email client supports HTML5 <video> and <audio> tags. Only one major email client, Apple Mail, supports these tags, so it's best to avoid embedded media and consider an alternative.
If you're comfortable with coding or if you have access to a developer, you can design custom coded templates that contain HTML elements with limited email client support, but we don't always recommend it. Keep in mind that Mailchimp support agents won't be able to help you troubleshoot issues with your custom code.
If you use a widely unsupported element, you'll need to segment your audience by email client, and design for a specific client. For example, you might use a background image for AOL Mail subscribers, since AOL Mail supports background image CSS.