Test or Troubleshoot Order Notifications

After you set up MailChimp’s order notifications for your online store, you may want to test them. This can help you confirm that your notifications are working, or troubleshoot them if you need to.

In this article, you’ll learn how to test or troubleshoot order notifications.

Test Your Order Notifications

After you turn on your order notifications in MailChimp, we’ll start sending them to people who make new orders in your store.

There are a few ways to test everything out to make sure it’s working.

  • Make sure customers have made orders.
    First things first, you need real purchase data for reliable testing. This means you’ll need to wait for a customer to make an order, or go ahead make one yourself. A few moments after a purchase happens, your customers should receive the order notifications you turned on in your MailChimp account.
  • View your MailChimp reports.
    In your MailChimp account, click the number of recipients on your automation reportto find out which customers received an order notification.
  • Check order status in your online store.
    MailChimp’s order notifications are sent when purchases from your online store reach a specific status. For example, Shopify store customers who have a pending order status will trigger the order confirmation email from MailChimp. To learn more about triggers for your specific store, check out the reference tables in the next section.

About Order Notification Triggers

After you turn on MailChimp’s order notifications, certain customer actions in your online store cause the notification emails to send. An order’s status from your store can tell you which MailChimp notification should have been sent.

Triggers will vary based on the type of store you have. Find your store type and review the tables to see which order statuses from your store will activate specific MailChimp notifications.

BigCommerce

Magento

Prestashop

Shopify

WooCommerce

Custom API Stores

BigCommerce

If you use our BigCommerce integration, this table tells you which notification will be sent for each order status.

Order Status

API Request Body Order Status

MailChimp Email Sent

Pending

financial_status: pending, fulfillment_status: pending

Order Confirmation

Shipped, Completed, Partially Shipped

financial_status: paid, fulfillment_status: shipped

Order Invoice

Cancelled

financial_status: cancelled, fulfillment_status: cancelled

Cancellation Confirmation

Refunded

financial_status: refunded, fulfillment_status: refunded

Refund Confirmation

Partially Refunded

financial_status: refunded, fulfillment_status: refunded

Refund Confirmation

Things to Know

Here are some important things to know about order notifications for BigCommerce.

  • To avoid sending duplicate emails, you’ll need to update your store’s checkout settings to disable BigCommerce’s order notifications.
  • BigCommerce’s version of the order confirmation email cannot be turned off, so we don’t recommend using MailChimp’s order confirmation. If you turn on MailChimp’s Order Confirmation, your customers will receive two similar notifications.
  • MailChimp’s shipping confirmation email is not available for BigCommerce stores.

Magento

If you use our Magento integration, this table tells you which notification will be sent for each order status.

Order Action Buttons

Order Status

API Request Body Order Status

MailChimp Email Sent

Order Created

Pending

financial_status: pending

Order Confirmation

Ship

Processing

financial_status: pending, fulfillment_status: shipped

Shipping Confirmation

Invoice

Complete

financial_status: paid

fulfillment_status: shipped

Order Invoice

Credit Memo

Closed

financial_status: refunded

Refund Confirmation

Cancel

Canceled

financial_status: canceled

Cancellation Confirmation

Things to Know

Here are some important things to know about order notifications for Magento.

  • To avoid sending duplicate emails, you’ll need to disable Magento Sales Emails in your System settings.

Prestashop

If you use our Prestashop integration, this table tells you which notification will be sent for each order status.

Prestashop Order Action API Request Body Order Status MailChimp Email Sent
Shipped financial_status: shipped Shipping Confirmation
Payment Accepted financial_status: pending Order Confirmation
Canceled financial_status: canceled Cancellation Confirmation
Refunded financial_status: refunded Refund Confirmation
Initial Order financial_status: paid followed immediately by PATCH with financial_status: Awaiting Bank Wire Payment Order Invoice

Things to Know

Here are some important things to know about order notifications for Prestashop.

  • To avoid sending duplicate emails, you’ll need to disable Prestashop’s order notifications. In Prestashop, navigate to your Orders page and chose Status, where you can choose the notifications you want to disable.

Shopify

If you use our Shopify integration, this table tells you which notification will be sent for each order status.

Payment Status Fulfillment Status API Request Body Order Status MailChimp Email Sent
Pending   financial_status: pending Order Confirmation
Paid Fulfilled

financial_status: paid, fulfillment_status: fulfilled

Order Invoice
Refunded   financial_status: refunded Refund Confirmation
Awaiting Payment Fulfilled

financial_status: pending, fulfillment_status: fulfilled

Shipping Confirmation
  Canceled financial_status: canceled Cancellation Confirmation

Things to Know

Here are some important things to know about order notifications for Shopify.

  • To avoid sending duplicate emails, you’ll need to disable Shopify’s order notifications. The process to turn off these emails can be a little tricky, so we’ve outlined it in Use MailChimp Order Notifications for Shopify.
  • Shopify’s version of the order confirmation email cannot be turned off, so we do not recommend using MailChimp’s order confirmation email. If you turn on MailChimp’s order confirmation, your customers will receive two similar notifications.

WooCommerce

If you use our WooCommerce integration, this table tells you which notification will be sent for each order status.

Order Status API Request Body Order Status MailChimp Email Sent
Pending Payment financial_status: pending Order Confirmation
Processing

Initial POST to orders endpoint passes financial_status: pending

Follow-up PATCH to orders endpoint passes financial_status: paid

Order Confirmation

Order Invoice

Completed

financial_status: fulfilled, fulfillment_status: fulfilled

Shipping Confirmation
Cancelled financial_status: cancelled Cancellation Confirmation
Refunded financial_status: refunded Refund Confirmation

Things to Know

Here are some important things to know about order notifications for WooCommerce.

Custom API Store

If you’ve set up a custom store with MailChimp’s API, refer to our API docs for more information about triggers for Order Notifications.

Troubleshoot Order Notifications

If you’ve tested order notifications and they’re not working, here are a few things to look for.

My customers aren’t getting any notifications

  • The automation isn’t active.
    You may need to turn on your order notifications. To check the automation’s status, navigate to the Campaigns page in MailChimp and locate your automation. If it's active, you’ll see a Sending badge.
  • New orders haven’t been placed.
    Notifications start sending after you’ve turned them on, and don’t send for previous orders. Wait for a customer to place a new order, or try one for yourself to test things out
  • Customers haven’t opened the messages.
    Order notifications may have gotten caught in spam or junk filters. Check your automation report in MailChimp to find out who has received an order notification. If the report shows that notification was sent, ask your customers to check their spam folder.
  • Order status at your store won’t activate MailChimp notifications.
    Your store’s orders need to have the right status for MailChimp’s notification emails to send. Review the reference tables in this article to see which of your store’s order statuses will activate MailChimp’s order notifications. If you use a payment gateway, you may need to reconfigure your store’s checkout process to properly activate order notifications.

My customers are receiving duplicate notifications

  • Your store’s default notifications haven’t been turned off.
    Most store platforms automatically send their own version of order notifications to your customers. If you’ve also turned on MailChimp order notifications, this can cause duplicate emails. Check out the tables in this article to find out how to turn off your platform’s default store notifications.
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