Why Accounts Get Suspended

If you tried to log in to Mailchimp but got an Account Suspended message, our abuse-prevention system or human review team likely noticed something about your account or last email campaign that raised a red flag.

In this article, you'll learn more about why accounts are suspended.

Red Flags

Our Compliance Team works with the abuse-prevention system Omnivore to make sure the Mailchimp ecosystem stays healthy and free of activity that violates the CAN-SPAM Act or our Terms. This list outlines some activity that could be flagged for review.

  • Your account information looks anonymous
    Don't conceal your identity when you create an account, because that's typically associated with spammer behavior. When a user creates an account under a name like John Doe, from Anywhere, USA, the system assumes you have something to hide.
  • You've had issues with recent email campaigns
    When your most recent email campaign receives spam complaints, or contains "spammy" content, Omnivore makes a note of it. "Spammy" content can be anything from the use of certain words, building messy code, or including too many images.
  • The audience collection process is unclear
    Mailchimp is serious about sending permission-based email. Cold calls and prospect messages without express permission is a red flag for us. We'll also want to know where and how your signup form is managed. If you're put under review, and we can't find a signup form on your website, we'll ask where you got your audience.
  • You signed up with a free email account
    If you use a free email service like Gmail or Yahoo Mail, we'll make a note of it. If your account activity merits other red flags, using freemail could count against you. To avoid this, verify your email domain.
  • Recent email campaign activity violates our Terms of Use
    Be sure to stay current on our Terms of Use, to make sure you're in compliance. Our Terms are similar to anti-spam laws, but in some cases, are more stringent.

Getting Un-Suspended

If we suspended your account, we'll contact you as soon as possible to let you know why, and to give you details on how to fix the situation.

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