Mailchimp’s COVID‑19 Response

Mailchimp is committed to supporting our employees and their families, customers, and the greater community as we all work to navigate the COVID‑19 crisis together.

At Mailchimp, we’re focused on doing our part to support our employees and their families, customers, and the greater community during the COVID-19 crisis. Here’s an overview of Mailchimp’s COVID-19 response.

What we’re doing for our employees

Our employees are required to work from home through at least April 30, and we’ve paused all business travel, non-essential events, and office visits. It’s always been our practice to pay hourly workers, including our office’s security and janitorial support staff, even when the office is closed, and we’ll continue to do so during this period. We’ve also given all full-time employees a $1,000 stipend to outfit their work environment or help with any other financial needs during this time. To ensure employees are able to focus on their health and the health of their families, we’ve updated our sick time and sick leave policies, and are providing more resources for parents and caregivers, as well as mental health resources. Our CEO also signed on to the #StoptheSpread campaign, pledging to take bold action in combating the spread of COVID-19.

What we’re doing for our customers

Mailchimp Announces $10M Price Relief Fund to Support Small Business Customers We’re giving $10 million in Mailchimp service to our small business customers who want to continue using Mailchimp’s platform but need some financial support during the COVID-19 crisis. Current customers who have 25 or fewer employees in categories including restaurants and hospitality; brick and mortar retail; travel and leisure; entertainment; health, beauty, and wellness; and other select Main Street businesses are eligible for up to three months of free Mailchimp service. Eligible small business customers can fill out this form to request funding.

As an additional response to the crisis, Mailchimp will invest up to $100M to help drive new and ongoing business for our small business customers through price discounts, product upgrades, add-ons, and more. Our Support team is committed to working with our customers who are experiencing financial hardship. See details here.

Free Standard Mailchimp Accounts for Eligible Public Service Organizations

On March 17, 2020, Mailchimp began offering free Standard service to eligible groups sending critical public health information about COVID‑19 through June 30, 2020. Over the past few weeks, we’ve seen an increase in Mailchimp activity from local governments, schools, healthcare providers, nonprofits, and other organizations that are sending critical public health information about COVID-19 to their communities. We want to support their efforts and know that cost can be a burden during these times. See details here.

We know many of our small business customers are struggling and working to find new ways to sustain their business. While we don’t have all the answers, we’re dedicated to sharing useful and relevant resources to help our customers through the days ahead via a COVID-19 resource page here.

What we’re doing for our community

Mailchimp is also focused on how we can help our community during this time. As we finalize additional funding for current and future community partners, we've gone ahead and made all of our grants unrestricted for current partners, so they can use the money however they see fit through this crisis. In an effort to support the creative community impacted by the cancellation of SXSW, we're licensing most of the short films scheduled to premiere there and creating a new digital home for them on our streaming platform, Mailchimp Presents, so these independent filmmakers don't lose their biggest opportunity of the year for their work to be seen.

We’ll continue prioritizing the health and safety of our employees so we can serve our small business customers without interruption. While the scale of impact is still unknown, we’re here and committed to working on additional ways we can help now and in the long term. Meeting the needs of this moment will require patience, compassion, and creativity, and remembering that we’re all in this together.

This page will be updated regularly with more information for our customers and community. For more resources on the latest public health information, we recommend following the updates and recommendations made by credible public health organizations such as the World Health Organization and your local health authorities.

Published March 17, 2020. Updated March 30, 2020.