It was a simple proposition: just move some people to a new office to accommodate a growing staff. Except that it was more than just a few people. And they were leaving a creatively adorned office, so the new space had a lot to live up to. And those people had become very intertwined in recent years, so there would be lots of considerations about who moves and when and—OK, maybe it wasn’t a simple proposition at all.
“The way that Mailchimp started building our product fundamentally changed,” VP of Customer Support Jon Smith explains. “So we needed more space for those collaborative environments.”
Support is the largest department at Mailchimp. It’s big in size, it’s essential to how our company works, and the team is self-sufficient in a way that no other is at Mailchimp. Since there’s always someone in Support working around the clock, they’re accustomed to creating unique processes and innovating on the fly without help from the rest of the company. For a team as unique as that, giving them their own space just made sense.