About Delivery Insights

Email delivery is typically handled behind the scenes, but with MailChimp Pro's Delivery Insights feature, you can see your delivery progress as we receive updates from our servers. Pro even allows you to stop delivery on certain campaigns, if you realize there's a problem after you send.

Delivery Insights are available for Regular and Plain-Text email campaigns. This feature is included with MailChimp Pro, which is available to add on to any pricing plan.

Access Delivery Insights

Delivery Insights are available on both the Campaigns page and campaign report. To access Delivery Insights from the Reports or Campaigns pages, follow these steps.

View on Reports Page

  1. Navigate to the Reports page.
  2. Click View Report next to the campaign you want to work with.

Active Delivery Insights appear on the campaign report page while your campaign sends. The Insights block includes an animated progress icon, and an option to stop delivery on your campaign.

After your campaign is sent completely, the Insights block will display Your campaign has been delivered. If you cancel a campaign, you'll see Your campaign has been canceled.

View on Campaigns Page

On the Campaigns page, a delivery progress percentage appears below the campaign name, and displays a Sending status badge. To view additional information about your campaign delivery, click View Report.

delivery status badge is sending

After your campaign is sent completely, the status will change to Sent , and your report data will become available in Reports as it is captured.
delivery status badge is sent

If you cancel a campaign, your status will display as Canceled , and your report data will only show information for the subscribers who received the campaign before it was canceled. delivery status badge is canceled

Troubleshooting Delivery Insights

Why did my delivery indicator stop?

Occasionally, your Delivery Insights progress indicator might appear to stick at a high percentage, like 97%. This is typically due to transient ISP errors. We'll attempt to deliver a campaign for up to four days before marking it as Sent. Rest assured that the vast majority of your subscribers have received your campaign, and we'll update the indicator when the issue is resolved.

Was this article helpful?
Anything else we can do to improve our site?

Technical Support