Troubleshooting Click Tracking

When you turn on click tracking in an email campaign, Mailchimp records how contacts interact with your links. When it's set up and working correctly, click tracking is one way to measure the success of your campaigns. Sometimes, errors in link formatting or deliverability issues can cause problems with click tracking.

In this article, you'll learn about what can cause problems with your click tracking.

Things to Know

  • To view your click tracking statistics, navigate to the Reports page and click the name of the report you want to work with.
  • Click tracking is enabled for all Mailchimp email campaigns by default.
  • We encourage you to leave click tracking on. However, you can disable click tracking in paid accounts after you've sent a few campaigns without any compliance issues.

My report shows no clicks

Sometimes, your campaign reports may show fewer clicks than expected, or no clicks at all. Here are some possible causes.

  • You don't have click tracking enabled.
    Links in your campaign can only be tracked if click tracking was enabled in the Settings & Tracking section of the Campaign Builder before you sent your campaign. Check the box next to Track clicksor Track plain-text clicks, depending on the campaign type.
  • You added URLs as regular text instead of hyperlinks.
    If you type in your URL as regular text in an HTML campaign, it won't be tracked. When you build your HTML campaign, use the link tool on the editor toolbar to create hyperlinks.
  • You've only clicked links in the test version of your campaign.
    Only clicks in sent campaigns are tracked in your campaign reports. If you want to verify click tracking is working, be sure you're clicking in a live version of your campaign and not a test version.

My Mailchimp report shows unusually high clicks

  • A spam filter may be clicking your links.
    Some aggressive spam filters click links in emails to check for malicious activity before they'll deliver them to the recipients. Unfortunately, there's no way for us to see if a link has been clicked by a spam filter or your intended recipient, but if you see an unusually high number of clicks from a single domain, it's likely to be a spam filter.

My external report shows more clicks than Mailchimp's report

  • Your links are being clicked by Mailchimp.
    When a campaign is sent, our automated abuse-prevention system, Omnivore, automatically checks the links to ensure that the destination site doesn't contain malicious content or code. Omnivore checks links before our internal click tracking is applied. However, an outside link tracker, like Google Analytics, may register Mailchimp's automatic link validation as clicks.

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