How to Start a Customer Rewards Program
Customer rewards programs are one of the most effective ways to retain customers and grow revenue. Here's everything you need to know to build one.
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How to Calculate EBITDA
EBITDA is a powerful financial metric that provides a clear picture of a company’s operational profitability. Learn how to calculate EBITDA.
Ghostwriters: The Invisible Force Behind Successful Small Businesses
Discover how to find and work with ghostwriters to save your business time while enhancing content and growing your thought leadership.
The Benefits of SMS for Emergency Alerts
Learn why SMS is one of the most effective tools for emergency alerts: reliable, immediate, and accessible even without internet access.
Use Customer Surveys to Improve Retention and Loyalty
Learn how customer surveys can boost satisfaction, reduce churn, and turn feedback into actionable insights that improve retention and customer experience.
Gathering Customer Feedback with SMS to Improve Satisfaction
Collect customer feedback through SMS for quick, authentic responses. Learn how to craft effective messages, when to send them, and how to analyze results.
Your Guide to Customer Experience Monitoring
Learn how customer experience monitoring can improve the customer journey and the right metrics to track it.
Essential Metrics for Your Customer Experience Dashboard
Build a better customer experience dashboard with metrics designed to boost engagement, retention, and overall satisfaction.
Customer Experience Analytics: Turn Data Into Dollars
Does your customer journey have hidden roadblocks? Discover how customer experience analytics can help you identify and eliminate common friction points.
Track Customer Engagement Metrics and Boost Retention
Monitor and improve customer engagement metrics for better customer retention.
What is Your Customer Effort Score and How Can it Help Your Business?
Find out what a customer effort score is, learn about the benefits of knowing yours, and read about some best practices for calculating and using a CES for your business.
Exploring Cost Structures and Their Role in Maximizing Profits
Learn about various cost structures and their impact on profit margins, providing insights for better financial decision-making.