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How to Handle Customer Complaints to Cultivate Customer Loyalty

Customer complaints need to be handled with care if you hope to retain clients. Use these 8 steps to help you resolve complaints for the best outcome.

Refund Email Templates That Build Customer Trust and Loyalty

Discover how the right tone and process can turn refunds into lasting customer relationships.

AI Chatbots: Smarter Conversations, Better Customer Experience

Discover how AI chatbots improve customer experience, reduce costs, and boost efficiency. Learn how they work and how to build one in 8 simple steps.

Making the Most of Planning with Sarah Best Strategy

A self-described workflow geek, Sarah Best, CEO and chief strategist of her eponymous agency in Madison, Wisconsin, is all about making a planning meeting. Here’s how she helps clients be more efficient with theirs.

Data Handling Best Practices

Unlock your full business potential with optimized data handling. Learn to streamline your processes and boost performance.

The Ultimate Manager Handbook: Leadership Essentials

Master leadership essentials with our comprehensive manager handbook. Elevate your skills, lead effectively, and excel in your role

How Small Businesses Can Get a Handle on Instagram

Learn how to optimize your profile and grow your Instagram presence.

How to Start An Online Store Without Inventory

You don’t always need to have products on-hand to start a business. Learn how to start an online store without inventory in this guide.

How to Sell Crafts Online

Do you create your own handmade crafts? Learn how to sell crafts online by opening up an e-commerce store in this guide.

The Marketer’s Guide to SMS Booking Confirmations

Build trust, reduce no-shows, and boost repeat bookings with automated text message confirmations.

Boost Cash Flow With Effective Payment Reminder Emails

Reduce late payments and streamline your invoicing process with smart, well-timed reminder emails.

How to Use Experiential Retail

Discover how experiential retail blends entertainment and shopping to create immersive, personalized, and loyalty-boosting experiences.