About Cleaned Contacts

Cleaned contacts have email addresses that have hard bounced or repeatedly soft bounced, and are considered invalid.

In this article, you’ll learn about cleaned contacts and how to view or fix them.

Things to Know

Why Addresses are Cleaned

If you send an email campaign to an invalid email address, it will likely hard bounce. A hard bounce indicates a permanent reason an email can't be delivered, like a typo in an email address, server problems, or an outdated address. In most cases, Mailchimp will automatically remove addresses from your audience that hard bounce.

Cleaned addresses can't receive future email campaigns you send to your audience. You can view cleaned addresses anytime or export them, but you can’t edit them.

View or Export Cleaned Contacts

To view your cleaned contacts, you'll need to create a segment of them in your audience.

  1. Navigate to the Audience tab.
  2. If you have more than one audience, click the Current audience drop-down and choose the one you want to work with.
  3. Click View Contacts.
  4. Click New Segment.
  5. Set the drop-down menus to Email Marketing Status | is | Cleaned.
    set conditions to email marketing status is cleaned
  6. Click Preview Segment.
  7. In the pop-up modal, name your segment and click Save.
  8. To download a file of your cleaned contacts, click Export Segment.

    After the export is complete, we’ll send a file of your cleaned contacts to the account owner.

Fix Typos

If you try to send to a mistyped address, such as freddie@mailchii&mp.com, the email will probably hard bounce and be cleaned. Since cleaned contact information can't be edited, you'll need to add the new, corrected address to your audience. Mailchimp doesn’t charge for cleaned addresses, so you won’t be penalized for adding an extra contact.

To add a corrected address to your audience, follow these steps.

  1. Navigate to the Audience tab.
  2. If you have more than one audience, click the Current audience drop-down and choose the one you want to work with.
  3. Click the Manage Audience drop-down and choose Add a subscriber.
  4. Type in your contact’s corrected information and check the This person gave me permission to email them box.
  5. Click Subscribe.

That’s it! The corrected email address is now subscribed to your marketing.


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