Looking for help with your list?
Mailchimp lists are now called audiences. They include the same data and functionality as before, along with valuable new insights about your contacts. As we introduce this change over time, you’ll notice fewer places where we still say list. Learn more about this change.
As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause.
In this article, you will learn about Mailchimp's refund policy.
We do not provide refunds for Monthly Plans or unused Pay As You Go credits on accounts that were terminated due to a compliance issue.
When you request a chargeback, the bank that issues your credit card reverses a payment you made to Mailchimp, and sending is disabled in your account. To resolve the chargeback and re-enable sending, navigate to the Monthly plans or credits page, and re-purchase your order.
For more information, contact our Billing Team.