Looking for help with your list?
Mailchimp lists are now called audiences. They include the same data and functionality as before, along with valuable new insights about your contacts. As we introduce this change over time, you’ll notice fewer places where we still say list. Learn more about this change.
If you'd like to code your own HTML template, rather than use one of our pre-designed template options, there are a few things to keep in mind when you create your content. In this article, we go over some common HTML coding errors and how to avoid them.
Images, Links, and Graphics
Your HTML Email is Just One Giant Graphic
Most email programs block the automatic image downloads by default, which could cause your recipients to delete your email or even mark it as spam. As a general guideline, we recommend a ratio of 80 percent text to 20 percent images in a campaign. However, all spam filters use different criteria for what is a healthy balance of graphics and text.
If all your campaign requires is a single graphic, add text to the footer area like your unsubscribe link, physical address, and permission reminder to help balance out the text-to-image ratio.
Images Hosted on a Local or Private Server
If you do work on a staging server or network drive, the general public won't have access to those servers and images will appear broken. To avoid this, upload and host all images on a public server so that they display correctly in your email or use the Content Studio to upload images and host them in Mailchimp.
Images and Hyperlinks Don't Use Absolute Paths
Absolute paths for images and files include your server information in addition to the file name so outside applications can find and access the file. Always host all of your images on your server and use absolute paths that point back to your server.
So, instead of coding an image like this:
You would code it like this:
<img src="http://www.mysite.com/email/images/photo.gif ">
Same goes for hyperlinks. Instead of a link like this:
<a href="index.html" shape="rect">Cliquez ici</a>
You'd code the link like this:
<a href="http://www.mysite.com/index.html" shape="rect">Cliquez ici</a>
If you code your emails locally with a WYSIWYG, double check that all <img/> tags use absolute paths. A good tip is to upload all your email's graphics to your server at the very beginning of your project so you have to use absolute paths from the start.
Preview and Test
Campaign Wasn't Fully Tested
Before you send your email campaign to your audience, thoroughly test it first. We recommend that you send test emails to all common email services, like Yahoo, Hotmail, and Gmail. If you know your contacts use a less common email client, consider taking the steps to test in that program, as well. Use our Inbox Preview tool to preview how your email will appear in multiple clients or refer to our campaign testing tips.
Emails Created by a Web Designer Weren't Tested
If you asked someone else to create your email for you and paste in the code he or she gave you, you should still send yourself test campaigns and make sure everything displays the way it should. Check that it wasn't designed too wide to fit in the preview pane of most major email programs. Test the images and links to make sure they work as expected and are set up as absolute paths.
Code and Software
Microsoft FrontPage, Word, or Publisher Was Used to Create HTML Content
Word, Publisher, or FrontPage to generate HTML content can result in extra code added to your campaign. This can break your email design or result in your campaign getting filtered as spam. Instead, use a basic text editor and then import the template or paste the code into Mailchimp.
CSS Used Incorrectly
Most email applications strip HEAD and BODY tags from incoming email to keep embedded CSS from interfering with their page CSS. We recommend you use inline CSS or that you embed your CSS just before your content after the <BODY> tag.
Using Spammy Content
Most of us receive spam. The subject lines tend to be in all caps, letters are highlighted bright red or bright blue, they use lots of exclamation points, and they use phrases like "hottest," "best," or "click now!"
Keep your subject lines brief and to the point, keep your content relevant, don't try to use gimmicky catch phrases, and always avoid spammy words.
No Unsubscribe Link
We require all email campaigns sent through Mailchimp to have our *|UNSUB|* tag. There's absolutely no exception to this rule. It must be present in both the HTML email and the plain-text email.
No Permission Reminder
All our built-in templates automatically ask you to create a permission reminder but if you code your own, include one in your template code. Permission reminders briefly tell your subscribed contacts how they signed up for your marketing, for example, "You received this email because you subscribed at www.example.com for our newsletter." Permission reminders prevent false abuse complaints, which could get your company's domain name blacklisted.
No Postal Address
We require that all our users include a valid physical mailing address on all emails sent through our servers in compliance with the U.S. CAN-SPAM law. The address is automatically inserted whenever you use our built-in HTML email templates, so if you're coding your own you will need to add it manually.