If you have the unsubscribe reason survey enabled, your contacts will receive a poll after they unsubscribe from your emails. It's not required, but responses we receive are stored in a report for you to review.
In this article, you will learn how to view the results of the unsubscribe reason survey.
Before you start
Here are some things to know before you begin this process.
Make sure you're familiar with how the unsubscribe process works in Mailchimp. To learn more, check out About Unsubscribes.
Accidental unsubscribes and abuse complaints do happen occasionally, but we don't recommend that you send to unsubscribed contacts unless you know for sure that an error occurred.
To view your unsubscribe reason survey results, follow these steps.