Remove Subscribers from Groups

If you ever need to remove contacts from a group, you can use bulk actions or remove the contact individually.

Using Bulk Actions

To remove several people from a group, you can segment your audience for certain criteria and remove them from the group. This method can only be used to remove multiple contacts from a single group. To remove contacts from multiple groups, repeat this process as necessary.

  1. Navigate to the Audience tab.
  2. If you have more than one audience, click the Current audience drop-down and choose the one you want to work with.
  3. Click View Contacts.
  4. Choose a saved segment, or click New Segment to make a new one.
  5. Click Preview Segment to open a list of subscribers in your segment.
    Click Segment and set conditions
  6. Click the arrow above the checkboxes and choose Select Visible to select the contacts who appear on the table.
    Select all visible from Selection menu
  7. Click the Actions drop-down menu, and choose Remove from group.
  8. More drop-down menus will appear. First choose the Group Category, and then the Group Name from which you want to remove subscribers.
  9. In the Are you sure? pop-up modal, click Confirm.
    Confirm removing subscribers

To select contacts on multiple pages, repeat steps 6–9 for each page.

The selected contacts are still in your audience, but no longer in the group.

Remove an Individual Contact

To remove one contact from groups, edit their subscriptions in their contact profile.

  1. Navigate to the Audience tab.
  2. If you have more than one audience, click the Current audience drop-down and choose the one you want to work with.
  3. Click View Contacts.
  4. Click the contact you want to remove from a group to open their profile.
  5. Under the Groups section, click Edit.
    Cursor clicking link to edit groups.
  6. Remove the contact from any groups they should no longer be a part of, and click Save.
    Cursor clicking button to save groups.

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