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Finc3 and Bringing the Future Into the Present
To help their client follow up with leads they were generating offline, Hamburg-based agency Finc3 had to get creative.
How to Conduct a Perception Survey for Your Business
Capture brand perception insights with surveys to improve customer experience and stay relevant in the market.
Choose the Right Payment Gateway for Your Business
Payment gateways are used by merchants to accept credit cards and other types of electronic payments. Find the best payment gateways for your business here.
Monthly Recurring Revenue vs. One-Time Sales: Which is Better for Your Business?
Discover the difference between monthly recurring revenue and one-time sales and determine which is better for your business.
Unlock Growth Potential: How to Utilize Leverage Ratios
Read this guide to learn what leverage ratios mean for your business and how you can utilize them to unlock growth potential.
How to Calculate EBITDA
EBITDA is a powerful financial metric that provides a clear picture of a company’s operational profitability. Learn how to calculate EBITDA.
Gathering Customer Feedback with SMS to Improve Satisfaction
Collect customer feedback through SMS for quick, authentic responses. Learn how to craft effective messages, when to send them, and how to analyze results.
Essential Metrics for Your Customer Experience Dashboard
Build a better customer experience dashboard with metrics designed to boost engagement, retention, and overall satisfaction.
Customer Experience Analytics: Turn Data Into Dollars
Does your customer journey have hidden roadblocks? Discover how customer experience analytics can help you identify and eliminate common friction points.
Track Customer Engagement Metrics and Boost Retention
Monitor and improve customer engagement metrics for better customer retention.
What is Your Customer Effort Score and How Can it Help Your Business?
Find out what a customer effort score is, learn about the benefits of knowing yours, and read about some best practices for calculating and using a CES for your business.