Starting in Tech Support, I grew into a manager role. To keep up with our growth, I spent a lot of my time focused on hiring. Eventually, when our talent team was formed, I realized that’s where I should be spending my time. I’ve been a recruiter ever since. Our team has grown from 2 to 11 people in 5 years, and I’ve been lucky to recruit alongside them.
Our candidates come from all over, everyone from Glassdoor enthusiasts to former users. From “I ate some of those crushed potato chips” (👋,FailChips!) to the ubiquitous “Mail…Kimp?” reference. And they all want to know why I enjoy working here.
We work to build a community at Mailchimp that supports and welcomes everyone. We experiment to ensure new ideas are a common part of our culture, all while highlighting our unique perspectives. We democratize technology to help our customers grow. I’ve been able to take these inspirations and apply them to our candidate experience.
Applying for a job isn’t always easy. You can feel vulnerable, anxious, and even intimidated at times. I’ve heard this from folks who got the job, and those who didn’t. As a recruiting team, we do everything we can to reduce this discomfort.
One of our most powerful tools is our candidate survey. It’s sent to every person that we bring into the office for an interview, and responses are anonymous. It asks a variety of questions about the hiring process using the Likert scale combined with free form text fields. We use the overall percentages to see trends and set goals, and the text fields provide details about each individual’s experience. Capturing these positive trends or areas of opportunity in the moment allows us to adjust quickly to continue optimizing the candidate experience.