Looking for help with your list?
Mailchimp lists are now called audiences. They include the same data and functionality as before, along with valuable new insights about your contacts. As we introduce this change over time, you’ll notice fewer places where we still say list. Learn more about this change.
To keep our delivery ecosystem working efficiently, we monitor bounce, unsubscribe and abuse rates and issue warnings to accounts when they exceed industry standards. Most often though, you can avoid high rates or warnings by carefully considering your audience settings, your subscribed contacts, and your content.
In this article, you'll find resources that will keep you on the right track.
Your contacts must give consent to receive email marketing communication from you. Permission is serious, but it's not too complicated. We have all the information you need to make sure your campaign meets permission standards.
These best practices can help you avoid: high bounces, high abuse complaints
When you build your audience, use Mailchimp signup forms to make sure your contacts want to receive your emails. If you need to collect subscribed contacts offline, we can help make sure your processes meet our standards.
These best practices can help you avoid: high abuse complaints, high bounces
Contacts that haven't heard from you in a while might not remember that they signed up to receive your content. If your audience become stale, reconfirm addresses and unsubscribe inactive subscribers to avoid spam complaints.
You'll also want to provide a simple way for your contacts to unsubscribe. (It's also required by law.) Unsubscribes can look bad, but they're actually good for the health of your audience.
Use Relevant Content
These best practices can help you avoid: high unsubscribes, high abuse complaints
It's best to be clear about what kind of information your subscribers will receive from you. If the content of your email campaign isn't relevant, your subscribers may mark it as spam.
To reduce the risk of spam reports, target your audiences with segments and give your contacts choices for the kinds of emails they want to receive. If your company changes, or you introduce a new service, allow your contacts to reconfirm or opt out of the new information.