Your marketing will generate the highest return on investment (ROI) when you take the time to build and maintain a healthy audience. Mailchimp has built-in tools to help you along the way. We also have certain requirements all Mailchimp users must follow, and recommend some best practices that can help keep your audience in good shape.
In this article, you'll learn about required and recommended best practices for audience collection and maintenance.
Requirements for audiences
Here are the most crucial requirements for your audience.
Don't use a third-party list
Get proper permission
You can store different contact types in your Mailchimp audience, including contacts who haven't signed up to receive email marketing content. You're required to respect the permission levels for contacts on your audience. Take a look at this article on contact types to help you determine which marketing materials to distribute to different contacts.
Recommendations for your audience
Mailchimp has some built-in tools to help keep your audience clean, but you should exercise best practices for audience collection and maintenance. Poor audience maintenance can result in low engagement, abuse complaints, and compliance issues. Depending on the situation, these issues can force us to shut down your account.
In addition to our requirements, follow these recommendations to optimize the health of your audience.
Use a primary audience
If you can, it's best to have one audience that you organize with tags, groups, or segments, rather than maintain multiple audiences in your account. Mailchimp treats all the audiences in your account separately, and billing is based on the total number of contacts across all your audiences (with the exception of archived and cleaned contacts). If you have duplicate contacts across audiences, having one audience could save you money. One audience is also easier to manage and keep clean.
Maintain proper permission
For subscribed contacts, permission can go stale if you don't actively engage with them. If you have subscribers you haven’t engaged with regularly, we recommend you email them outside of Mailchimp to reconfirm their subscription. This will help reduce bounced emails and abuse complaints.
If you use Mailchimp for email marketing, include an update profile link in your email campaigns so your recipients can update their personal information and subscription preferences. If you use interest groups, subscribers can change groups from their profile.
Consider your opt-in method
You have the option to use a single or double opt-in method for your email marketing. Double opt-in requires people to confirm their signup via email before they’re added to your audience as subscribed contacts. Double opt-in can help ensure your subscribed contacts are interested in your business, and keeps invalid email addresses out of your audience.