Re-Engage Inactive Subscribers

When subscribers become inactive, it's a good idea to try to win them back with a re-engagement strategy. It's often less expensive to target a current customer than it is to find a new one. Winning the interest of inactive subscribers helps you make the most of your Mailchimp list.

In this article, you'll learn how to target inactive subscribers to win back their interest.

Identify Inactive Subscribers

It’s normal to have some inactive subscribers who don’t engage with your campaigns much, but who are still interested in your brand. Use Mailchimp's segment tools to identify your least engaged subscribers, and target them with relevant campaigns that can win their interest.

To get started, you'll create a segment based on campaign activity or contact rating to identify inactive subscribers in your list. If you haven't done this yet, read Identify Inactive Subscribers for detailed instructions.

Choose Your Re-Engagement Tools

The best re-engagement strategy depends on your industry and your brand. No matter what industry you're in, a successful re-engagement email campaign or landing page uses relevant content as an incentive for subscribers to interact with your brand again. For example, if you have an online store, you could offer exclusive coupons or discount codes.

Here are some of Mailchimp's re-engagement tools that can help you attract your segment of inactive subscribers.

  • Automation Send a series of re-engagement emails to inactive subscribers over time. You can also set post-send list actions to automatically remove subscribers from a list or move them to different groups after they finish your automated email series. For example, use post-send actions to remove subscribers from your list if they don't open your re-engagement series.

    Create a Subscriber Re-Engagement Series

    Add Post-Sending Actions to Automation Emails

  • Polls and Surveys
    Ask subscribers to complete a poll or survey, and send them a free gift or promo code when they complete it. If you ask the right questions, poll results can tell you what your inactive subscribers are interested in, and you can use this information to target them with additional campaigns and calls-to-action.

    Read our article about how to Send a Simple Poll or Survey to Subscribers in an email campaign, or add a poll to a landing page.

  • Online Competitions
    Use contests, giveaways, or raffles to generate interest in your campaigns. Check out some online giveaway tips from our blog.

  • Coupons or Promo Codes
    Send inactive subscribers a special promo code or coupon, along with a message letting them know that it's been a while since they visited your site. Highlight a few things that have been updated since they last visited to draw them back.

    You can use Promo Code content blocks in email campaigns and on a landing page.

  • Product Recommendations
    Connect your store to collect data on your subscribers' purchase behavior. Mailchimp will use the data to identify unique product recommendations for each of your subscribers. Armed with this information, you can then send an enticing campaign that automatically suggests products they might love.

    Learn more about how to add a product recommendation content block to your email campaign or landing page.

Test Your Content

After you choose your re-engagement tools, you're ready to create your campaigns. We strongly recommend you use A/B Testing Campaigns or Multivariate Campaigns to test different versions of your content and determine the most effective re-engagement strategy for your audience. For example, you may want to see if your subscribers are more likely to engage with a promo code for 10% off their next order, or a code for free shipping.

View Your Results

The most successful re-engagement campaigns will typically re-engage about 10 percent of inactive subscribers. Depending on the size of your list and your sales goals, re-engagement campaigns have the potential to make a big impact on your opens, clicks, and sales.

View results in the Reports section of your account to see if your campaign captured the interest of your inactive subscribers.

  • Campaign Reports
    For a broad overview of how well your re-engagement campaign performed, view the campaign report. If you use Mailchimp Pro, generate a Comparative Report to compare the performance of multiple re-engagement campaigns.
  • Poll Results
    If you used a poll in your campaign, view the poll results in your report and segment subscribers based on their responses.

  • Return on Investment
    If you use an e-commerce integration in your Mailchimp account, review your e-commerce data to determine your ROI.

  • Inactive Segment
    View how many subscribers in your inactive segment re-engaged. View your segment.

If your results are lower than you expect, try increasing the discount or promotion in your next re-engagement campaign. If some inactive subscribers still don't respond at all, you can keep them in an inactive segment of your list, or remove inactives from your list to potentially save money on your Monthly Plan.


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