If you’re using Mailchimp for business purposes, you may want to add a Tax ID to your billing information. Saving your Tax ID in Mailchimp ensures that it appears on future receipts, which can be helpful for accounting purposes. Additionally, a valid Tax ID might be required to qualify for local exemptions or self-assessment options.
In this article, you’ll learn how to add a Tax ID to your account and how to troubleshoot the validation process.
This article is provided as a resource, but it’s not tax advice. If you have questions about your specific tax requirements, we recommend that you consult a local tax professional.
Add or edit your Tax ID number
To add or edit your Tax ID number, follow these steps.
- Click your profile icon and choose Account & billing.
Click the Billing drop-down menu and choose Billing information.
Click Edit tax settings.
- In the pop-up modal, enter your contact information.
Scroll to locate the Tax ID section, and input your Tax ID number in the field.
All set! Your company's Tax ID will now display on your Mailchimp receipts. If you qualify for self-assessment, you should see that reflected immediately in the billing estimate on your account overview page.
Troubleshooting Tax ID validation
Depending on your location and jurisdiction requirements, Mailchimp will verify your Tax ID when you save your tax information and again before you complete any purchase. If you’re having trouble saving your Tax ID, there are troubleshooting steps you can try depending on the error that you see.
There was an issue validating that address
Mailchimp verifies your primary contact address first, and then your Tax ID. If you see the “There was an issue validating that address” error when entering your Tax ID, it means that we can’t validate the entered address. Once you enter a valid address, Mailchimp will try to verify your Tax ID.
Enter a valid TAX ID or leave blank
The “Enter a valid TAX ID or leave blank” error shows if your address is valid, but the system can’t validate your Tax ID. There are 2 common issues to check with this error.
- Match your address and Tax ID
Your Tax ID and primary contact address need to match for a successful validation. Edit your primary contact address in the tax settings pop-up modal to match the country where your Tax ID is registered. If you need to save an additional address that doesn’t match your tax registration, you can change your contact information in other places in your account.
- Check your Tax ID formatting
Your Tax ID won’t validate if it’s entered in an incorrect format. When you enter your Tax ID, check for formatting errors. Be sure to include any spaces, numbers, letters, and special characters. Check with your local tax authority if you don’t know how your Tax ID should be formatted.